Inside Sales Supervisor

Job description

Marathon Electric is seeking an experienced Inside Sales Supervisor to lead and support our Inside Sales team. This is a hands-on leadership role for someone who enjoys developing people, improving processes, solving customer challenges, and helping a team deliver an exceptional customer experience. The Inside Sales Supervisor will oversee the day-to-day performance of assigned team members while working closely with the Inside Sales Manager and other departments across the organization. The ideal candidate brings a strong combination of people leadership, customer service, sales experience, problem-solving skills, and continuous improvement mindset. What You'll Do Lead, coach, train, and develop members of the Inside Sales team Manage team performance, workload, priorities, and sales goals Provide ongoing feedback, mentoring, and performance support Help interview, hire, onboard, and train new team members Maintain a strong team focus on customer service and responsiveness Identify opportunities to streamline processes and eliminate non-value-added activities Develop and implement tools, training, and standardized processes that improve team effectiveness Partner with supervisors and managers across departments to strengthen communication and support both internal and external customers Participate in department-level improvement initiatives and special projects Remain actively involved in inside sales activities, including customer calls, quotations, pricing, ship dates, and order-related questions Address employee concerns, resolve problems, and support a positive and accountable team environment Keep the Inside Sales Manager informed of team performance, operations, and emerging needs What We're Looking For 5+ years of relevant experience in inside sales, customer service, sales support, or a related environment Previous leadership, supervisory, team lead, or people-management experience Strong understanding of sales and customer service principles Demonstrated ability to coach, develop, and motivate team members Strong organizational, time-management, and problem-solving skills Excellent written and verbal communication skills Customer-focused approach with strong attention to detail Ability to analyze situations, take initiative, and recommend solutions Proficiency with Microsoft Office Professional phone and customer communication skills Technical aptitude, particularly within electrical or mechanical products, is beneficial Finance-related experience is a plus High school diploma or GED required Associate degree or equivalent relevant education/experience preferred About Marathon Electric Since 1913, Marathon Electric has provided quality motors and generators for targeted applications. Marathon Electric became part of WEG Group in 2024 , joining a global organization with operations in more than 135 countries and more than 40,000 employees worldwide. WEG develops solutions across electric machines, automation, energy efficiency, renewable energy, electric mobility, and other industries worldwide. If you're an experienced inside sales professional who enjoys leading people, improving processes, and creating a great customer experience , we'd like to hear from you. Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, mining, among many others. WEG stands out in innovation by constantly developing solutions to meet the major trends in energy efficiency, renewable energy and electric mobility. With manufacturing units in 17 countries and present in more than 135 countries, the company has more than 45,000 employees worldwide. WEG’s net revenue reached R$ 32.5 billion in 2023, 52.9% from outside Brazil. Our business areas are divided as follows. Industrial Electro-Electronic Equipment This area includes electric motors, drives and industrial automation equipment and services, and maintenance services. Electric motors and other related equipment find applications in practically all industrial segments, in equipment such as compressors, pumps and fans, for example. Energy Generation, Transmission and Distribution (GTD) Products and services included in this area are electric generators for hydraulic and thermal power plants (biomass), hydro turbines (small hydroelectric plants or PCH, and hydroelectric generators or CGH)), wind turbines, transformers, substations, control panels and system integration services. Commercial and Appliance Motors In this business area, our focus is the market of single phase motors for durable consumer goods, such as washing machines, air conditioners, water pumps, among others. Paints and Varnishes In this area, which includes liquid paints, powder paints, and electro-insulating varnishes, we have a very clear focus on industrial applications in Brazil and are expanding to Latin America and other regions.