Installation and Repair Technician

Job description

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY! At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers—recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber and fixed wireless solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career. WHY UNITED? Award-Winning Culture: 2023 & 2024 Best Places to Work Trusted Local Employer for over 75 Years: 4.7 Google Star Rating Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings Top 100 Fiber-To-The-Home Leader 401k + Match, HSA, and more! SUMMARY The Installation and Repair Technician is responsible for installing and repairing communication lines and services for residential and business customers, including telephone, high-speed internet, and digital TV. This role requires a strong commitment to safety and the ability to deliver exceptional customer service. Additional responsibilities include troubleshooting service lines and wireless CPE, responding to customer requests and complaints, and operating company equipment. Sign-on bonus of up to $2,000, based on experience, paid on first paycheck. POSITION SCHEDULE AND ONSITE REQUIREMENTS This is a full-time position based out of our Murfreesboro, TN office, with travel throughout the assigned Middle Tennessee territory. A company vehicle is provided after training is completed. We are currently hiring for Sunday-Wednesday schedule. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include the following, but other duties may be assigned as required. Perform and complete installations, troubleshooting, and repairs for connects, upgrades, and relocates for telephone, high-speed internet, and Digital TV customers. Plan and complete installations for new services and equipment for customers by installing copper and fiber drops, network interface devices, ground wires, in-home wiring, station protectors, jacks, modems and wireless routers, and set-top boxes per company standards. Recognize and inspect existing ground wiring or make new ground according to Company policy to protect employees, customers, and equipment from electrical shock or damage. Recognize and understand how to configure customers' equipment to connect to the internet via a modem or wireless router and set up IPTV service, including connecting standard consumer electronic devices such as DVD players, computers, laptops, tablets, smartphones, and telephone handsets. Understand, maintain, and repair existing equipment by using test sets to locate line or equipment trouble and determine necessary repairs. Repair, replace, and splice aerial and underground cable (copper and fiber) to restore services to the system specifications. Complete and maintain records as required, including entering all necessary information on work orders to ensure accurate documentation in the customer’s account. Clean, maintain, and organize stock for company vehicles, ensuring equipment is prepared for safe operation and upholds the highest brand standards. Provide exceptional customer service by educating customers on product and service usage while recommending solutions to meet their needs. WHAT YOU BRING: Minimum of one year of experience in telecommunications. Previous technical support experience preferred. Strong technical aptitude for troubleshooting and resolving customer issues. Valid TN driver’s license with satisfactory driving record required. Proficient in process standardization and documentation, including the creation and maintenance of written procedures, training materials, and network records. Skilled in using various services and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets. Ability to work effectively in a high-intensity, dynamic, and rapidly changing technology environment. Excellent customer service skills with strong time management and multitasking abilities. Ability to work both independently and as part of a team. Proficient in PC software installation, support systems, email, and Microsoft Office Suite. Strong written and verbal communication skills. Self-motivated, detail-oriented, and organized, with the ability to work efficiently to meet deadlines. Ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge. High level of integrity and professional values. Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at and join us in building the future of connectivity.