Installation Manager

Job description

INSTALLATION MANAGER Closet America, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. Whether it’s a new bath, custom closets, or exterior upgrades, we help homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! What We Offer - Competitive Pay Structure based on skills and experience - Competitive salary - Health, Dental, Vision, Disability and Life Insurance - Paid Time-Off, Paid Holidays - Company 401K with match About the Role The Installation Team Manager is responsible for oversight and management of the Closet America Installation team, with focus on cost and scheduling. This includes fleet management, installation scheduling, and system installation. In this position, you will: - Manage installers to ensure scope of work for jobs is clear and defined, appropriate labor and materials are defined for job completion, and work is performed according to Closet America’s standards and specifications. - Develop projections and leverage resources based on business needs. - Work with Customer Service to optimize scheduling to meet revenue goals. - Provide job assessment for projects with special circumstances that can impact resourcing. - Monitor the progress of all installation jobs and maintain reports of time to completion and first-time completion rate. Manage and resolve escalated issues and address customer concerns as needed. - Assess Installer performance, process payroll, and calculate bonuses. - Collaborate with Installation Process Manager in team skills assessment and ongoing training of staff, identifying appropriate training resources to fill skill gaps. - Coordinate logistics of daily morning roll-out, assuring product and documentation is complete. - Complete weekly progress reports for Management encompassing installation, service, and quality assurance. - Monitor and schedule vehicle maintenance and repairs. - Conduct Installer ride-along and quality audits - Support Installation Process Manager as required. Key Qualifications - Bachelor’s degree in business management or other related field. - 5 years management experience and 2 years’ experience installing closets or related home improvement products. - Any equivalent combination of education and experience. - Ability to focus on a goal and obtain a pre-determined result. - Ability to influence others to perform their jobs effectively and to be responsible for making decisions and for the results of those decisions. - Ability to organize and direct oneself and effectively supervise others. - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel. - Ability to perform work accurately and thoroughly. - Possessing the trait of being organized or following a systematic method of performing a task. - Ability to find a solution for or to deal proactively with work-related problems. - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. - Conduct and appearance is professional and to company standards and policies. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com To access Renuity's Privacy Policy, please click here: Privacy Policy https://renuityhome.com/privacy-policy/