Installation Partner Manager

Job description

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations. We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space. AutoStore – moving things forward. The Role: AutoStore is seeking an Installation Partner Manager who will be responsible for developing, managing, and scaling AutoStore’s global Installation Partner ecosystem. In this newly created role, you’ll build systems and relationships to ensure close collaboration between AutoStore, partners, and service providers. You’ll ensure high quality installation is the norm, service providers are versed in the latest AutoStore technology, and Partners are kept abreast of every development. Key Tasks and Responsibilities: Partner Program Ownership Serve as the global owner of the Installation Partner Framework. Oversee operational, technical, and quality-governance structures for the partner network. Ensure partners deliver, via their assigned installation teams, grid installations to AutoStore standards. Operational Relationship Management Review installation readiness, documentation compliance, product updates, and capacity planning. Align on installation load forecasting, resource requirements, and support needs. Coordinate cross-functional inputs from Sales, Operations, Academy, Service and support, and Product. Certification & Technical Compliance Ensure Installation partners are certified, via completion of required training. Oversee supervised installations and validate installation certification standards. Verify each installation team includes the defined number of certified installers. Ensure compliance with all manuals, technical documentation, and quality guidelines. Quality Assurance Oversight Ensure each Installation partner performs the specified minimum installations per year. Manage yearly audits of installations with each Installation Partner. Track audit findings, orchestrate corrective actions, and ensure continuous quality improvement. Facilitate mandatory post-installation feedback sessions involving all stakeholders, including partners, installation partners, and Autostore Sales Account team, Service and Support and Academy teams. Partner Network Scaling Assess market needs and work with partners to ensure capacity to support scaling Identify, evaluate, and onboard new Installation Partners as needed. Build long-term partner capability through structured training, mentoring, and performance reviews. Continuous Improvement & Feedback Integration Champion internal feedback loops between partners and AutoStore’s engineering, product, and operations teams. Aggregate insights from audits, partners, and installations to inform future product and process improvements. Key Qualifications: 6+ Years of experience in a role managing complex supplier relationships Must have had experience building and scaling a supplier program Highly skilled in Account Management, Customer Success, or Vendor Management Experience in industrial automation, robotics, complex system installation, or partner management. Strong operational planning, cross-functional coordination, and stakeholder management skills. Ability to interpret technical documentation, installation procedures, and QA processes. Experience in quality auditing, training programs, or certification governance preferred. Excellent communication, facilitation, and relationship-building skills. We offer: A Collaborative & Inclusive Culture where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision-making. Work-Life Balance & Well-being : We offer 1 hour per week of paid exercise, health insurance, and a generous pension plan, prioritizing your mental and physical well-being. A Creative and Safe Workplace by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange. International and Supportive Environment within a Norwegian multinational that values collaboration and innovation with a structured onboarding plan and career opportunities within the company Location for this role is in our Headquarters in Nedre Vats, Stavanger, or Oslo, Norway. Application deadline: July 30th. Please note that we review applications continuously —if this opportunity excites you, we encourage you to apply as early as possible! All inquiries are treated confidentially. AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.