Installation Training Lead

Job description

RENUITY Installation Training Lead Base Wage: $35-$40/hr The home improvement industry is broken. Renuity is here to fix it. We’re on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it’s a new bath, a custom closet, or exterior upgrades, we help people create homes they love – without the hassle. With expert teams in 36 states and counting, there’s probably a Renuity home in your neighborhood. And we’re just getting started. If you’re ready to build the future of home improvement, join us. Job Responsibilities: In relation to the training aspect: Implements and directs the internal development and skill sets of production personnel. Supervises the branch’s formal training program and keeps detailed records on progress and assessments of both new and existing production personnel that are assigned. Assesses the production personnel’s development needs, helps individuals and groups develop skills and knowledge, assists in creating training programs/guides. In relation to the installation aspect: Supervises the installation of showers and walk-in baths from beginning to end. The overall goal of this position while installing is to work with installation crew members, in training or otherwise, to achieve completion of the project with the highest level of safety, quality, efficiency, and conformance to the original plans and specifications. Essential Job Duties: include the following, other duties may be assigned by the Install Manager: Training Function: • Oversees daily training workflow. • Responsible for training and evaluating production personnel; reports evaluations to the Install Manager. • Ensures implementation and adherence to safety procedures. • Inspects team(s) for proper tools and provides instruction on proper usage. • Brings out the best of the production personnel by providing training, coaching, development, and motivation. • Works with the Installation Manager on potential re-training needs of installers based on the installers’ service record or leveling needs. • Oversees in-house training sessions (both initial and ongoing) for production personnel. • Manages, arranges, and documents all required training for production personnel. • Collaborates with Install Managers and the Service Manager regarding instruction and training planning. • Performs other duties as assigned by the Install Manager. Installation Function: • Reviews project plans, drawings, and job surveys to ensure that the project is built according to design. • Checks job order to ensure having required materials to complete the installation. • Analyzes job sites prior to beginning an installation to make sure a quality installation can be achieved. • Works with crew members (both employee and subcontractors) to complete installation projects within established industry, manufacturer, and Company standards. • Performs a variety of tasks involving strenuous manual labor in home improvement construction projects. • Loads and unloads trucks/trailers, and hauls and hoists bathroom fixtures, materials and equipment. • Oversees Technician Assistants; ensures installation team looks and acts in a professional manner to customers. • Maintains high levels of quality assurance and quality control with an emphasis on health and safety standards. • Diagnoses and troubleshoots all installation and operational issues with each project. • Collaborates with Installation Manager, Technician Assistants, plumbers, and electricians, if applicable, in installing bathroom fixtures and correcting issues associated with each project. • Analysis of problems and identifies appropriate tools and materials for repair. • Writes report documenting the problem and summary of actions taken. • Communicates with customers in a professional, considerate, and respectful manner, answering all questions and concerns to the best of their ability. • Maintains a professional appearance to customers and employees. • Assists with the training of Technician Assistants. • Knows the formal and informal goals, standards, policies, and procedures which may include some familiarity of other departments and is sensitive to the interrelationship of both people and functions within the organization. • Adheres to all Company policies and procedures. • Takes part in training and other learning opportunities to expand knowledge of the Company, its products, and the Training Lead position. • Understands and strives to meet or exceed the Company’s objectives in providing quality customer service. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: • Customer Service - Responds promptly to customer requests for service and assistance. • Teamwork - Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives. • Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well. • Product Knowledge - Displays excellent product knowledge and proper installation methods. • Skills – Uses tools safely and efficiently utilizes materials. • People Skills - Ability to effectively corroborate with others to accomplish the job. Skills and Qualifications: • Outgoing and energetic personality. • Knowledge of proper use of tools, equipment, materials, and supplies used in home improvement construction work. • Ability to use equipment and tools properly and safely. • Some knowledge of first aid. • Understanding of the construction industry safety standards and procedures to ensure project security. • Ability to meet attendance schedule with dependability and consistency. • Excellent interpersonal communication skills on a technical level. • Able to work both independently and as part of a team. • Ability to present information and speak effectively before managers, customers, and employees of the company. • Ability to respond to common inquiries and complaints from customers. • Ability to interpret a variety of instructions furnished in written, oral, or schedule form. • Stress tolerance. • Demonstrates patience with frustrated customers. • Excellent troubleshooting and time management abilities. • Ability to solve practical problems. Education and Experience: • OSHA 10 Certification • High school diploma or GED equivalent preferred; however, trade and training experience can be substituted for having a degree. • 3+ years of management/training experience • 7+ years of technical and trade experience • Drug Screen required. • Must be able to pass a background check. • A valid driver’s license. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this Job, the employee must have full range or mobility in upper and lower body; ability to work in various positions & environments, including, but not limited to, stooping, standing, bending, sitting, kneeling, and squatting for extended periods of time. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. • The employee is frequently required to talk and listen. • Ability to lift, pull and push materials and equipment weighing approximately 75+ pounds on a frequent basis. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is smoke-free About Renuity Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service. To learn more, visit Renuity's About Us https://edge.prnewswire.com/c/link/?t=0&l=en&o=4513916-1&h=2721465853&u=http%3A%2F%2Frenuityhome.com%2Fabout-us%2F&a=Renuity%27s+About+Us page. #RHB Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com To access Renuity's Privacy Policy, please click here: Privacy Policy https://renuityhome.com/privacy-policy/