Instructional Design Specialist

Job description

About the Role As a Digital Learning Specialist, you will play a key role in the design, development and optimisation of customer-facing digital learning solutions delivered through the Wolters Kluwer Academy (Docebo). Your mission is to create engaging, scalable and impactful learning experiences that support customer onboarding, product adoption and ongoing competency development. Working closely with Subject Matter Experts (SMEs), Product teams and Customer Education colleagues, you will transform complex product and regulatory knowledge into structured, learner-centred digital learning journeys. You will contribute to the development of certification programmes, learning pathways and blended learning solutions that help customers maximise the value of Wolters Kluwer products. Key Responsibilities Collaborate with SMEs and key stakeholders to identify learning needs and translate them into targeted digital learning solutions. Collaborate with the Regional Customer Education team to embed digital learning within blended learning programmes and broader training initiatives. Design, develop, and implement engaging eLearning courses, interactive content, and multimedia assets using a range of authoring tools and technologies (e.g. Articulate Storyline 360, Adobe Premiere Pro, ElevenLabs). Regularly review, evaluate, and update digital learning content to ensure accuracy, relevance, accessibility, and alignment with organisational objectives. Support reporting and learning analytics within Wolters Kluwer Academy (Docebo) to track learner engagement, completion, and effectiveness, using insights to drive continuous improvement. Research and stay up to date with emerging trends, tools, and best practices in digital learning to enhance the quality and innovation of learning solutions. Provide guidance, coaching, and support to colleagues involved in the design and delivery of digital learning content. Skills & Competencies Experience in digital learning design and development. Proven experience designing customer-facing or end-user digital learning Strong expertise in eLearning authoring tools (e.g. Articulate Storyline) and multimedia content creation. Sound understanding of instructional design principles, adult learning theory, and digital learning best practices. Experience working with learning data, reports, and dashboards to evaluate engagement and effectiveness. Excellent communication skills, with the ability to collaborate effectively with SMEs and explain complex concepts clearly. Strong organisational and project management skills, with the ability to manage multiple content streams and deadlines. Detail-orientated, quality-focused, and proactive, with a continuous improvement mindset. Experience converting instructor-led or traditional training into engaging digital and blended formats. Qualifications Qualification in Instructional Design, Educational Technology, or a related field is desirable Accountancy qualification or experience in the accounting software industry is desirable but not essential What We Offer A flexible hybrid working environment Competitive salary and benefits package Ongoing learning and development opportunities A collaborative and inclusive culture where everyone can thrive The chance to work on innovative learning solutions that directly impact customer success Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.