Instructional Designer

Job description

About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Instructional Designer independently creates and updates self-paced courses that are accurate, engaging, and aligned to learner performance objectives. This role applies instructional design methodology to translate content into effective digital learning experiences and manages the full development cycle from storyboarding through LMS publishing. On a daily basis, you will: - Design and develop self-paced eLearning courses from storyboard through final production. - Create engaging course content including scenarios, activities, knowledge checks, and assessments. - Translate source content and SME input into structured, learner-centered course designs. - Update existing courses to reflect process changes, QA findings, and content revisions. - Ensure course design aligns with adult learning principles and organizational standards. - Collaborate with Content Strategists to ensure course content is accurate and up to date. - Partner with SMEs to validate content accuracy and instructional approach. - Coordinate with the Learning & Knowledge Systems Administrator for LMS publishing and configuration. - Incorporate stakeholder and learner feedback into course revisions. - Identify opportunities to improve course design quality, interactivity, and learner engagement. - Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. - Review and verify outcomes before submission to maintain consistency and high-quality standards. - Identify and address process gaps or errors to drive continuous improvement and operational excellence. What skill are we searching for? - Proven knowledge of eLearning authoring tools (e.g., Articulate Storyline, Rise, or similar). - Hands-on experience applying instructional design models (e.g., ADDIE, SAM) to course development. - Ability to translate complex content into clear, engaging self-paced learning experiences. - Familiarity with assessment design and learner evaluation techniques. - LMS course publishing and configuration basics. - Attention to detail and strong editorial and visual judgment. - Availability to work in a hybrid work model, hours 10:00-18:00. Perfect candidate also has: - 2 – 5 years of professional experience in customer success or related roles. - Experience in fintech or SaaS environments preferred. - Bachelor's degree in Instructional Design, Education, Communications, or a related field. - An equivalent combination of education and experience may be considered. Here’s a bit about what we have to offer: - Competitive pay: 8000 - 10000 PLN gross on CoE - Access to e-learning platforms - Fully paid private healthcare in LuxMed - Access to the Worksmile platform with a monthly top-up - Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week - A laptop and essential work equipment provided by the company - New, modern, bright and comfortable office space in the city centre - A lot of free parking spots around the office - Access to the company’s library - Great working atmosphere - Chill out room with a PlayStation and games - Free snacks and beverages in a kitchen - Company parties and social activities - Employee referral program - Relocation Package within Poland The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address: poland-rodo@spoton.com. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy. Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu: poland-rodo@spoton.com. Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie: https://pl.spoton.com/privacy-and-cookies-policy. We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com http://spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company.