Instructional Designer

Job description

**ABOUT THE INSTRUCTIONAL DESIGNER ROLE:** WIN is looking for experienced Instructional Designers to create engaging, practical, and impactful learning experiences for our franchise owners, external partners, team members, customers, and other stakeholders to support our growth in the U.S. and internationally. You will work closely with subject matter experts and cross-functional teams to transform complex business processes, product knowledge, and operational concepts into engaging and effective learning experiences. From e-learning modules and videos to instructor-led sessions, onboarding programs, job aids, assessments, and product training, you will help determine the right learning approach for different audiences and needs. We are looking for team members who are curious, creative, and passionate about how peoplelearn. You should be excited to experiment, leverage AI, and continuously improve learning content faster and more effectively. **KEY RESPONSIBILITIES:** - Design and develop engaging learning experiences including e-learning modules, instructor-led training, videos, onboarding programs, product training, job aids, SOPs, assessments, quizzes, and other learning resources. - Manage learning content from concept through development, review, launch, and continuous improvement. - Create learning journeys, course outlines, storyboards, scripts, activities, simulations, and assessments aligned with specific learning objectives. - Utilize innovation and AI tools to accelerate research, content development, storyboarding, visual creation, video and voice production, assessments, and rapid prototyping of learning experiences. - Design learning experiences for U.S. audiences with strong attention to language, context, examples, and cultural relevance. - Collaborate with Product, Operations, Marketing, Technology, and other teams to develop training for new products, processes, systems, and initiatives. - Maintain and update existing training programs and learning resources as products, processes, and business needs evolve. **REQUIRED QUALIFICATIONS:** - 5–10 years of experience in Instructional Design, Learning Experience Design, Training Content Development, or a similar role. - Hands-on exposure to the U.S. market in developing learning or training content for U.S.audiences. - Strong understanding of instructional design principles, adult learning methodologies, learning objectives, assessments, and learner engagement. - Experience developing e-learning modules, videos, presentations, facilitator-led training, job aids, SOPs, assessments, and other learning materials. - Proficiency with modern instructional design, e-learning, multimedia, LMS, video, or content creation tools. - Ability to use AI thoughtfully to accelerate content creation while maintaining accuracy, quality, learner relevance, and sound judgment. - Ability to collaborate effectively with subject matter experts and cross-functional teams while independently driving projects from concept to completion. - Strong attention to detail, ownership mindset, high integrity, and positive attitude. - Comfortable working in a 100% remote environment and collaborating with teams across India and the U.S. **WHY JOIN US?** - High-energy team enthusiastic about disrupting a massive industry. - Highly inclusive and collaborative culture built on mutual respect. - Focus on core values, initiative, leadership and adaptability. - Strong emphasis on personal and professional development. - Flexibility to work remotely. - Top-notch compensation. **ABOUT WIN:** WIN is the #1 ranked inspection services company in the United States. Backed by three decades of excellence, we’re on a mission to build a global brand by transforming the $250+ billion U.S. residential services market through AI-driven innovation, exceptional customer experience, and operational excellence. Combining the stability of an established leader with the energy of a fast-growing organization, WIN offers driven, like-minded professionals a unique opportunity for meaningful personal and professional growth. **OUR CULTURE:** Our colleagues are driven by curiosity and tinkering and a desire to make an impact. They enjoy a culture of high energy and collaboration where we listen to each other with empathy, experience personal and professional growth, and celebrate small victories and big accomplishments.