Insurance Claims Associate

Job description

**Who we are:** Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us. **Why is this role important to Field Nation?** The Insurance Claims Associate will be part of our growing Customer Support Escalation team as we work to build long-term, consistent processes and policies for General Liability and OAI claims. By working closely with other internal teams, the BD Insurance Lead, & Sr. Claims Analyst, this position will help us maintain a high level of customer satisfaction as we continue to grow and evolve within this department and across Field Nation. The longer-term goal of this role will be to completely handle all types of claims from start to finish and master all aspects of our COI program. ### What you'll get to do: - Investigate and process general liability, third-party property damage & bodily injury claims reported by our marketplace users. - Learn how to handle OAI claims. - Interview claimant/witnesses to gather pertinent information submitted inside and outside the work order while keeping detailed notes and records. - Add case/claim data to ensure accurate department reporting both within ServiceCloud and spreadsheets. - Complete investigation with all involved parties and build a folder to present to our Sr. Claims Analyst for review and payment approval. - Learn Provider COI vetting & how to process Buyer site-specific COI WO requests. - Maintain claims watchlist to help reduce future claim risk within the marketplace. - Help maintain and assist buyers with annual COI renewal mailings. - Assist in preparing claims for our insurance companies as needed. - Update our internal insurance processes/documentation as needed . - Coordinate with other internal departments/staff members as needed. ### You might be a good fit if you have: - Insurance claims background OR similar field where detailed investigations are critical to outcomes. - Strong interest to pursue a long-term insurance career. - Strong English written and verbal communication skills both externally to our users and internally with FN staff. - Ability to effectively investigate/document/organize findings in detail. - Customer service background or any related role interacting directly with the US based customers. - Ability to stay patient and calm while delivering accurate results during high-stress situations. - Strong problem-solving and attention to detail capabilities. ### Position Type/Expected Hours of Work: - This is a full-time, hybrid position, **We come into the office on Mondays & Tuesdays.** - Shift: 9 hours/day – 5 days per week (**Mon-Fri**) - **Working hours generally range from 8pm-5am** (can vary due to daylight savings in the U.S.) ### Office Location: - Uttara, Dhaka, Bangladesh (Hybrid) ### Salary Range: - BDT 50,000-80,000 (Monthly) ### Why we think you'll love it here: At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience. **1. Compensation & Financial Rewards** Because hard work should feel like winning. - **Field Nation LLC Performance Reward** – Because every citizen of Field Nation deserves a stake in the win! - **Festival Bonus** – Celebrate the big festivals with some extra cheer (and cash!). - **Referral Bonus** – Incentives for successful employee referrals. - **Gratuity** – Honoring your long-term dedication - **Leave Encashment** – Opportunity to encash unused annual leave balance at year-end. **2. Health & Wellness** Your body, mind, and family matter. - **Medical Insurance** – Comprehensive health coverage for employees and their immediate family (spouse and children). - **Gym Membership** – Stay fit, active, and energized. **3. Daily Operations & Office Perks** - **Complimentary Lunch / Dinner** – Because good work needs good food. - **Unlimited Tea & Coffee** – Keep the energy flowing. - **Transportation** – Helping you get to work hassle-free. - **Mobile Data Allowance** – Allowances to ensure connectivity. **4. Professional Development** - **Career Development Budget** – Dedicated funds for professional learning and growth. **5. Culture, Events & Time Off** Fostering work-life balance and strong team connections. - **Work Model:** Hybrid (2 days in-office, 3 days remote per week) – balance is key. - **Summer & Winter Field Weeks** – Two annual team retreats to connect, collaborate, and recharge. - **Quarterly Team Outing Budget** – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together. - **Occasional Gifts** – Surprises and gifts to celebrate milestones & welcome new faces. - **Leave Benefits:** - Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine. - Hajj/Umrah Leave - Maternity Leave - Paternity Leave