Insurance Customer Service Supervisor

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Senior Manager, Business Operations Location: United States Workplace Type: Remote Job Summary The future is bright for the Porch Group, and we’d love for you to be a part of it as our Senior Manager, Business Operations . As Senior Manager, Business Operations, you will be a key leader responsible for the success and scaling of our Business Operations function. Reporting to the Head of Business Operations and Partnerships, you will sit at the intersection of high-level strategy and rigorous execution, equally comfortable developing a recommendation for leadership and rolling up your sleeves to make it happen. You will be expected to own outcomes, not just drive process. Porch Consumer Services is a division of Porch that helps people navigate one of life's most complex transitions, moving and settling into a new home. We have built the platform that can serve them across the full journey, including the move, setting up and protecting their home, and everything in between. We enable millions of moves a year across our brands, including MovingPlace and HireAHelper. We’re building towards the one-stop-shop for the moving journey, powered by technology that makes every step smarter and easier. You will define our strategic direction and shape how we prioritize across the division, developing the insights and frameworks that drive our annual planning and inform key tradeoffs. You will own end-to-end delivery of our most critical initiatives, from defining strategy through execution and performance monitoring. As our division evolves, you'll play a key role in scaling operations across a broader consumer services portfolio, an opportunity to help shape how a growing organization structures itself for the next phase of growth. What You Will Do As A Senior Manager, Business Operations: Strategy & Initiative Execution Own end-to-end delivery of strategic initiatives from definition through execution, including launching and scaling new products and services. Develop strategies grounded in a deep understanding of business goals, constraints, and market dynamics, supported by rigorous quantitative and qualitative analysis. Develop a deep understanding of our customers, providers, and partners to build a strong point of view on what matters in each initiative and use that to inform our strategy and how we prioritize. Partner closely with cross-functional teams, including Product, Marketing, Partnerships, Operations, Finance, Legal and more, to align on priorities, remove blockers, and move with urgency. Operating Cadence & Business Performance Establish and run the operating rhythm of the division, including annual planning cycles, quarterly business reviews, and ongoing goal tracking. Drive group-wide prioritization and tradeoff decisions, ensuring resources are focused on the highest-value opportunities. Drive adoption of shared dashboards and reports, maintain visibility into initiative KPIs, and proactively surface insights with clear recommendations. Support leadership team preparation for company and board-level reviews, ensuring the division presents with clarity and confidence. Serve as a member of the Porch Consumer Services leadership team. What You Will Bring As A Senior Manager, Business Operations: 6-12 years of experience in strategy or business operations, preferably at a high-growth startup or technology company. Proven track record of leading cross-functional initiatives from strategy through execution with measurable results, including launching new products or service offerings. Strong bias to action; comfortable operating with ambiguity, moving with urgency, and staying focused on outcomes over process. Exceptional communication and executive presence, with the ability to align stakeholders across diverse, cross-functional teams. Experience building and running internal operating cadences, including business reviews, planning cycles, and performance reporting. Strong analytical and problem-solving skills, with the ability to translate data and insights into actionable recommendations. Comfort using AI tools as a genuine accelerator and core part of your work across research, analysis, automation, and communication. This position's application window is anticipated to close in 2 weeks (10 business days) from 06/08/2026. Please know this may change based on business and interviewing needs. At this time, Porch Group does not consider applicants from the following states or jurisdictions for Remote positions: Alaska, Delaware, Hawaii, Mississippi, Nebraska, Montana, New Hampshire, West Virginia, or the District of Columbia. WHAT YOU WILL GET AS A PORCH GROUP TEAM MEMBER Pay Range*: $138,800 – $194,300 Annually Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location. Additionally, you will be eligible to receive long-term incentive awards, subject to program guidelines and approvals. You will also be eligible to receive an annual bonus based on individual and company performance, subject to program guidelines and approvals. Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing. • Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose. • Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis. • We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options. • We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans. • Both traditional and Roth 401(k) plans are available with a discretionary employer match. • Supportlinc is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation. • LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more. • Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs. #LI-ED1 #LI-Remote What’s next? Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have! Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work. Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website .