Insurance Representative

Job description

Redwood Credit Union is looking for an Insurance Representative, who will provide inside insurance sales support and service to RCU Members and RCUIS insureds interacting by phone, email or through virtual methods. The ideal individual is eager to build relationships by following-up on warm insurance sales leads and providing day-to-day servicing of clients or potential clients. Responsibilities to include addressing various coverage issues, handling inside service and sales work associated with existing polices, all endorsement activity, routine coverage questions, problem solving, renewals, and the binding of policies. **Key Responsibilities** **Service:** • Provide exceptional customer service to all internal and external customers. • Follow up with Members referred to the insurance agency by branch, Member Service Center, or other departments to assist with insurance needs. • Quote and bind new policies from leads or from existing insurance book. • Assist customers with insurance questions, provide coverage options, and resolve problems as appropriate. • Complete worksheets to facilitate insurance quotes and product claims. • Provide consistent, accurate, and timely communication to insureds through, verbal, electronic, and written correspondence. • Inform and educate customers about coverage, exclusions, and exposures. • Maintain client files in the AMS and use the AMS for processing all transactions and documentation. • Facilitate and respond promptly and appropriately to daily incoming mail, email, and phone insurance leads. • Handle cancellations with care and act to save accounts, when possible. • Assist in preparing proposals and applications, submit appropriately and follow up to ensure timely responses. • Provide technical support to Agents with coverage, proposal, and suspense items. • Assist in making appropriate coverage changes; inform and educate clients about coverage’s, exclusions, exposures, and audit and document accordingly. • Renew and re-market accounts as needed in conjunction with agency standards. • Maintain files accurately and consistently documenting conversations. • Order and issue binders, certificates, policies, endorsements, and other related items; verify accuracy; forward to client with appropriate correspondence. • Review audits of policies; verify accuracy and facilitate corrections, as needed, between client and carrier. • Coordinate billing and invoice accordingly. • Update Epic system using the Epic guidelines. • Set priorities and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities. **Administrative:** • Request necessary paperwork that is not received from customers or Insurance Department employees. • Work with credit life and disability, payment protection, GAP & MBP insurance carriers to process claims. • Assemble and record paperwork for insurance sales as needed. • Organize and complete both customer and insurance company inquiries. • Work with Insurance team to process documents for insurance sales and renewals as needed. • Complete daily, weekly, and monthly lead and sales tracking reports. • Research and solve Member problems and complaints in an accurate and timely manner. • Update database of customer information. • Perform all functions in a security conscientious manner. • Establish systems to facilitate insurance transactions more efficiently. • Monitor the response time for insurance quotes, sales, and service response. **Other Functions:** • Implement new CUSO/credit union related products and services with other employees of RCU Insurance Services. • Provide feedback on marketing efforts. • Visit branches/departments to promote the insurance agency. **Join us and discover why you'll love working at Redwood Credit Union!** **ABOUT REDWOOD CREDIT UNION (RCU):** At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. **Why work for Redwood Credit Union?** • 21st largest credit union in the U.S. and the largest financial institution based in the North Bay • Recognized by Newsweek as one of "America's Best Credit Unions 2026" • Awarded a 5-Star Bauer Rating • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026" • Top Corporate Philanthropists (#24) - San Francisco Business Times • Voted Best Places to Work in the North Bay 20 years in a row • World-class Employee Engagement scores • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate • Industry leading Net Promoter Scores across the U.S. ### Minimum Qualification: Knowledge, Skills and Abilities - Excellent interpersonal and customer service skills. - Knowledge of financial and insurance products and services. - Skilled in the operation of office equipment including personal computers with internet and intranet access. - Strong communication skills and the ability to communicate effectively and efficiently both verbally and in writing. - Ability to influence others outside of own work group with a solutions-oriented approach. - Detailed oriented with thorough follow-through. - Ability to coordinate a variety of activities simultaneously and prioritize work. - Ability and desire to work in a team environment. - Ability to analyze situations and recommend workable solutions. - Ability to establish and maintain effective working relationships with a diverse group of people. ### Licenses and Certifications - Must have an active Property & Casualty Insurance License. - An active Life or Life/Health Insurance License is a plus.