Insurance Service Specialist - Inbound

Job description

This position is fully remote, but candidates MUST RESIDE in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD Ability to quote and sell through multiple carriers Monthly bonus potential Computer equipment provided by AAA Club Alliance Let's Talk Compensation: The starting base compensation for this position is $16.10 to $37.58 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law This position is eligible to earn uncapped monthly bonuses, with average bonus pay of $140.28 per month The ideal candidate will have: High school diploma or equivalent 3+ years of customer service and/or sales experience in an insurance environment Active Property and Casualty or Personal Lines license required Membership license required or ability to obtain license within 90 days of employment. Schedule Requirements: Monday - Friday, 10 a.m. to 6 p.m. Central Time with rotating Saturday's with team. Saturday hours would be 8 am to 4 pm Central Time. The primary duties of the Insurance Service Specialist are to: Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities. Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs. Counsel the members and non-members regarding membership benefits in correlation with insurance products. Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations and cross-selling) in our agency management system. Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures. Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Admin - Clerical