Insurance Support Associate (Westlake)

Job description

About the Role Join a fast-growing, multi-carrier insurance service team supporting clients across 46 states and 10+ lines of business. As an Insurance Support Associate, you'll play a key role in delivering warm, professional support to our clients. You'll handle email and chat inquiries, ensuring every interaction reflects our commitment to client satisfaction. You'll also document updates and redirect claims as needed. This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You’ll have the opportunity to advance quickly through clearly defined levels, gaining new responsibilities, skills, and rewards at each stage. Our environment means high achievers can see tangible career growth in a short time. Key Responsibilities Deliver warm, professional support via email. Identify and document key case details, resolving or redirecting issues efficiently. Maintain accurate records and follow through on client needs. Collaborate with internal teams to ensure seamless client service. Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations. Placing the client first in all interactions – obsession with client experience. Basic Qualifications High school diploma or equivalent. Strong attention to detail and written communication skills. Eligibility to work in the United States. Preferred Qualifications Strong written communication skills. Ability to stay focused and adapt in a fast-paced environment. Demonstrated accountability and follow-through. Eagerness to learn and grow from feedback. Prior experience in customer service, insurance, or financial services. Familiarity with home and auto insurance products. Bilingual (Spanish/English) is a plus. Compensation Hourly Rate: $20–$25/hour. Benefits: Comprehensive health, dental, vision, 401(k), paid time off. Career Path & Growth Opportunities Career Growth: Within your first year, you’ll have the opportunity to advance into roles that offer commission and performance-based bonuses, allowing you to significantly increase your earning potential as you grow and succeed. Entrepreneurial Opportunity: Whether you’re in a corporate or agency role, you’ll have the autonomy to build your own success with the support of a national brand. Why Join Us? Structured career development with clear progression paths. Industry-aligned training and certifications. Opportunity to work with top carriers in a dynamic, multi-state environment. Equal Employment Opportunity Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.