Intake Client Specialist

Job description

The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position. **Employees must be located in Iowa** (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. **Work hours are** **Monday-Friday 8:00am-5:00pm with the potential of overtime.** **This position will start on Monday, November 16th.** **You must be able to come onsite to our Ankeny office day 1 of employment for orientation**. ### Position Responsibilities may include, but not limited to - Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed - Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information - Troubleshoot and resolve account issues as required - Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance - Assist other departments for Intake-related inquiries ### Required Skills and Experience - High school diploma or equivalent - Basic Microsoft Office skills - Previous Data Entry skills - Strong analytical skills with high attention to detail and accuracy - Ability to problem solve issues in a timely manner - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Strong verbal, written, and interpersonal communication skills - Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment - Ability to achieve high production and quality standards - Ability to work effectively in both a team and individual environment - Sincerity and passion for helping people - Prior experience adhering to company policies and showing core values - Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits - Must have a quiet workspace that is free from distraction ### Preferred Skills and Experience - Some college experience or equivalent - Medical Billing terminology ### Physical Requirements - Repetitive motions that include the wrists, hands and/or fingers - Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods - Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus ### Our team members enjoy: - Eligible for Referral Bonuses starting Day 1 - Weekly paychecks - PTO, 401k, & a Full benefits package