Intake Coordinator (Bilingual)

Job description

📌 ABOUT ALPACA HEALTH Alpaca Health enables clinicians to become entrepreneurs, starting in autism care. We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians. We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM. 🎯 ROLE: INTAKE COORDINATOR We are hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care. You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success. This role requires empathy, precision, and the ability to move families forward with clarity. 🚧 WHAT YOU’LL DO Own the intake journey - Guide families from initial inquiry through confirmed start of care - Proactively follow up via phone, text, and email to keep momentum - Ensure all required information and documents are completed on time Navigate insurance and access to care - Help families work through insurance requirements (e.g., Tricare ECHO enrollment, referrals, prior steps) - Coordinate benefit verification and communicate next steps clearly - Partner with billing and insurance ops to resolve issues quickly Be the trusted point of contact for families - Explain patient responsibility, coverage, and expected costs in a clear, empathetic way - Set expectations around timelines, requirements, and what “ready for care” looks like - Build trust while maintaining urgency and accountability Coordinate across internal teams - Work closely with billing, operations, and partnerships to move cases forward - Surface blockers early and drive resolution - Ensure clean handoffs once families are ready to start care Ensure quality and fit - Assess whether families are a strong fit for Alpaca’s model and providers - Flag concerns and ensure alignment before starting services - Maintain a high bar for readiness and experience Drive operational excellence - Maintain accurate records and tracking across systems - Identify patterns, bottlenecks, and opportunities to improve intake workflows - Take on additional responsibilities as needed to improve speed and quality of care access 🧠 WHO YOU ARE - You are deeply empathetic but know how to push when needed - You communicate clearly and confidently, especially around complex or sensitive topics - You are highly organized and follow through relentlessly - You are comfortable navigating ambiguity and solving problems in real time - You take ownership—you don’t wait for someone else to fix things - You are fluent in both Spanish and English (required) 🚀 WHY JOIN - Direct exposure to company-building at an early stage. - Real ownership of critical initiatives from day one. - The opportunity to materially impact families and clinicians. - A fast learning curve that few roles can match.