Intake Specialist

Job description

Company Overview Abe Brown Ministries is a non-profit, Faith-based organization that has been in operation for more than 45 years. The InspHire Program is responsible for providing job placement and other support services for individuals with a lived incarceration experience who are being released to Hillsborough, Pinellas, Polk and Pasco counties or an ex-offender referred to Abe Brown Ministries. Job Purpose The Intake Specialist is the initial connection for most prospective clients. The Intake Specialist takes a targeted approach to client recruitment by ensuring that prospective clients are informed of the InspHire program offerings and converting program applicants into enrolled clients. By exhibiting superior customer services skills, emotional intelligence, and professionalism, the Intake Specialist establishes, develops, and maintains positive interactions with prospective clients, determines candidate eligibility, gathers required documentation, completes/orders a background check, facilitates logistics for transitioning, and schedules eligible candidates for the InspHire Program Orientation session. Initial Entry Support – Presents, promotes, informs and addresses inquiries regarding the InspHire Program to interested candidates. When appropriate, refers interested candidates to other supporting agencies more suited to the candidate’s needs. Clearly communicates, connects with, and confirms candidate’s attendance before scheduled Orientation session. Administers pre-program drug screenings for new candidates. Client Support - Conduct Records’ Review Workshops with enrolled clients teaching clients to read their background reports. Coordinates, arranges, and transports, in company vehicle, new clients from the identified, authorized location to Abe Brown Ministries’ office, Hillsborough County Reentry Center, probation office, and/or transitional housing facility upon release. Please note, some clients are released outside of normal office hours and will require some early morning, nightly, and weekend hours worked. Community Partnership – Understands the re-entry population and pursues opportunities through supportive and available community services to facilitate client transition. Develops and maintains collaborative and cooperative relationships with probation officers, release/classification officers, and transitional housing partners thereby facilitating the enrolled client’s transition. Administrative – Meticulously enters data and consistently maintains records, documentation, case files, and produce reports in our Efforts-to-Outcomes data system. *Any other tasks assigned by InspHire leadership team.