Intake Specialist (Full-Time)

Job description

About the Role This is a 100% REMOTE OPPORTUNITY! This is not a traditional, transactional customer service or call center role. As a Member Advocate (Intake Specialist), you are the critical bridge between a person suffering in silence with OCD and the life-changing evidence-based Exposure and Response Prevention (ERP) therapy they desperately need. When a potential member calls NOCD, they aren't just looking to schedule an appointment—they are often sharing their deepest anxieties, fears, and vulnerabilities with you. Your job is to sit in empathy with them, deeply listen to their experience, and build instant trust. At the same time, you are an advocate who must confidently navigate their hesitations, handle complex objections, and guide them to make a life-changing commitment: scheduling their first therapy session before the call ends. This role requires a rare combination of exceptional emotional intelligence and a goal-oriented, consultative sales mindset. You will be held to clear key performance indicators (KPIs) centered on enrollment conversion rates, because every conversion represents a life saved from OCD. What You’ll Do (Responsibilities): Conduct Elevated Consultative Intake Conversations: Make outbound calls to individuals seeking help, guiding them from a place of vulnerability to a place of action. Empathic Deep Listening & Value Messaging: Listen to highly sensitive accounts of OCD symptoms with an empathetic ear, and clearly articulate how NOCD’s specialized ERP therapy can help them regain control of their lives. Navigate Complex Objections: Confidently address common barriers to care (e.g., financial concerns, scheduling hesitations, fear of starting therapy) using advanced objection-handling techniques to keep the member moving forward. Drive Enrollment Conversions: Own the entire initial relationship with the goal of connecting the member to care and scheduling their first session by the end of the initial contact. Implement Feedback: Openly receive and rapidly implement regular coaching from leadership regarding call quality, metric tracking, and conversational delivery. Who Thrives Here (Preferred Backgrounds): We find that the professionals who excel in this role don't come from high-volume, resolution-focued customer service. Instead, they usually have a unique blend of human-centric interviewing and goal-driven conversion experience. You will be a strong fit if you have a background in: Intake / Investigative Interviewing: Experience handling highly sensitive client stories while needing to qualify and "close" the client for the firm. Crisis Hotlines / Peer Support Specialist / Treatment Coordinator: Deeply trained in active listening, de-escalation, and holding space for raw human emotion, combined with a desire to work in a fast-paced, performance-driven environment. Consultative Inside Sales / Admissions: Experience in high-consideration sales (like higher education admissions or medical counseling) where your success relies entirely on building deep trust and overcoming heavy emotional or financial objections. Minimum Requirements: 1–3 years of experience in a consultative sales, enrollment, or high-stakes intake environment where you were measured against performance metrics/KPIs. Exceptional emotional stamina and the ability to pivot seamlessly from a deeply empathetic emotional conversation to a structured enrollment close. Superb communication skills—able to speak about complex mental health topics with authority, clarity, and warmth. Technologically nimble; able to manage multiple software platforms, scheduling systems, and communication channels simultaneously in a fast-paced startup environment. High School Diploma or GED required; Bachelor's degree in Psychology, Social Work, Communications, or a related field is strongly preferred. Why Work for NOCD We’re committed to supporting your growth, both professionally and personally. With an inclusive culture and ongoing learning opportunities, we are here to help you thrive and do the best work of your life. At NOCD, you will: Help scale one of the fastest-growing specialty behavioral health organizations in the world. Work directly with operational, clinical, product, and business leaders to solve meaningful challenges at scale. Use data, technology, and critical thinking to drive measurable improvements in member outcomes and business performance. Contribute to a mission that helps people reclaim their lives from one of the world's most disabling mental health conditions. Build your career in a high-growth environment where ownership, innovation, and execution are valued and rewarded. Play a role in shaping the future of NOCD as we expand beyond OCD into additional behavioral health specialties. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, NOCD is the place for you. What We Offer Competitive salary and benefits package, including Medical, Dental, Vision, and a 401K plan with a Company Match. Employee Assistance Programs, including Mental Health, Wellness, Financial, Legal, and Pet Insurance Generous PTO policy with 11 observed company holidays 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees. Current Shift Options Off Tues/Wed 1:30-10 PM CT weekdays 10:30 AM - 7 PM CT weekends Off Wed/Thurs 1:30-10 PM CT weekdays 10:30 AM - 7 PM CT weekends Laptop and Equipment will be provided. Compensation for this role is $50,000. About NOCD NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. OCD affects over 181 million people globally and is ranked by the World Health Organization as one of the top 10 most disabling conditions. Despite this, over 90% of people with OCD are unable to access effective care due to stigma and misdiagnosis—earning it the nickname “the secret illness.” NOCD is solving this global problem by identifying OCD patients online and managing them using our evidence-based OCD treatment platform. Members can access licensed mental health professionals with specialized training in OCD, receive video-based teletherapy, and engage with tech-enabled tools and moderated communities for continuous support. Today, NOCD manages the largest community of OCD patients in the world—and we’re just getting started.