Integrated Solutions Specialist

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. The Integrated Solutions Specialist is responsible for the development and implementation of internal and external (client-facing) integrations, including activities related to project management and the execution of tasks related to the integration within the planned scope and schedule. These activities will take place in accordance with DNOW policies and procedures, governmental legislation, and required quality and safety service guidelines. Location: Houston preferred; remote candidates will also be considered. JOB RESPONSIBILITIES: Work closely with internal and external teams/resources to identify needs and expectations in order to develop and provide comprehensive solutions Assist with the development of project requirements, scope, project/implementation plans and their respective timelines Lead and manage internal and client-facing integration initiatives and their execution through cross-functional teams Consult and coordinate various subject matter experts, departments and clients in the development of specific business objectives and project requirements Work efficiently to meet required deliverables and complete tasks within established timeframe Act as a liaison between the business and functional/technical teams as needed Provide and maintain effective and well-documented project related materials Hold recurring project meetings (internal & external) to keep key stakeholders and team members apprised of current status Effectively multitask and manage concurrent projects and timelines Notify team members of any risks to the project plan or timeline as soon as they arise Create and disseminate Standard Operating Procedures (SOPs) as necessary Assist in the development of user training (internal and external) as needed working directly with the Centralized training team on requirements and roll out of training initiatives Immediately and effectively respond to urgent branch support requirements should they arise Work with internal teams to evaluate existing business processes and identify improvement initiatives in accordance with operational excellence Represent and act on behalf of DNOW in an ethical manner Does not commit DNOW to any financial expenditure without company approval Ensure compliance with personnel policies and government HSE employment practices Other duties as required JOB REQUIREMENTS: Bachelor’s Degree or equivalent experience Knowledge of company deliverables and offerings Strong strategic and tactical problem-solving skills with a solutions-driven approach Display of leadership capabilities Ability to establish confidence internally and within client’s organization and deliver against communicated expectations Excellent verbal and written communication skills within all levels of an organization (internal and external) and the ability to work closely with various organizational levels Ability to deliver results, prioritize tasks and adjust to changing priorities Proficient in Microsoft Excel, Project, Visio, Smartsheet, and Outlook Prior SAP experience (preferred) or an understanding of ERP systems (and related technologies) Project management experience (preferred) Prior exposure to EDI interfaces and resultant benefits (preferred) Strong organizational skills Ability to perform within a continuous improvement culture Strong ethical compliance standards. Ability to travel (at least 25%) BENEFITS: Competitive Salary + bonus 401(k)/ Retirement savings Comprehensive Benefits (medical, dental, vision, life and disability coverage) Career growth opportunities Friendly work environment Paid vacation/holidays