Integration Analyst

Job description

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. Cin7 India is proud of our culture and has been officially recognised with Great Place to Work® Certification™. ### How you'll make an impact: As an Integration Analyst, you own, lead and deliver EDI and 3PL integrations between Cin7 customers and external trading partners. You provide technical support to the Cin7 client base, resolving technical issues and determining the client’s service and support needs. ### What you'll do: **Ownership & Time Management** Accelerates connection lifecycles toward successful completion through expert troubleshooting and debugging. Proactively manages dependencies for all assigned tasks while participating in requirement analysis and necessary exploratory research. Demonstrates the capability to isolate technical discrepancies to identify fundamental root causes. Assumes full accountability for delivering small to medium-complexity projects, adapting functional strategies independently or within a team to secure optimal results. **Technical & Product knowledge** Possesses a comprehensive understanding of EDI architecture and proficiency in the requisite tooling for connection development. Skilled in executing testing protocols to diagnose reproducible defects and propose technical resolutions. Confidently manages compliance validation across diverse retail and trading partner landscapes. Enhances collective team expertise through domain knowledge sharing, supported by a firm grasp of EDI, 3PL, and API integration workflows and bug remediation. **Customer Engagement & Escalations** Maintains proactive, solution-oriented dialogue with clients, ensuring expectations are managed with transparency. Coordinates with leadership to influence outcomes when necessary and provides clear communication regarding functional limitations and feasible paths for issue resolution. **Drives Results** Reliably achieves established monthly and quarterly performance metrics, pursuing ambitious stretch targets to consistently surpass client expectations. **Team Work** Operates with high autonomy, selecting workstreams that align with organizational objectives. Actively participates in collaborative forums to exchange ideas and contributes to the maintenance of critical team documentation. **Continuous Improvement** Evaluates the broader implications of design choices and proposes enhanced alternatives. Cultivates a growth mindset while playing a central role in refining team methodologies and operational practices to increase scalability and efficiency. ### What you'll bring: - Tertiary education with a relevant degree - 3+ years in a client-facing role, strong understanding of relevant technologies and platforms (supply chain, inventory management, EDI/3PL) and sufficient technical knowledge in SQL, HTML, CSS, and web-based applications. - Strong technical problem solving skills and complex understanding of customer pain points - Deep domain knowledge - Excellent customer service skills with consistent follow-up and the ability to handle customer requests and issues independently. Seeks feedback to improve service delivery. - Demonstrated ability to manage multiple connections or projects simultaneously, especially for medium- to large-sized customers. - Proven track record of delivering exceptional customer service with strong feedback and reviews. - Change Management skills and the ability to identify and implement process improvements to enhance the efficiency and scalability of EDI/3PL connections. - Excellent interpersonal, communication, and conflict resolution skills, with the ability to manage and realign escalated connections. - Demonstrated ownership skills ### Why work for us? - We are a fast growing business going through a huge amount of growth. - You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills. - Hybrid work environment - Work From Anywhere for 30 days in a six month period - Celebrate your birthday with a paid day off - A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing. - Recruitment referral bonus - Work for a Great Place to Work®