Integration Solutions Associate

Job description

**About Firework** Join Firework – Where Innovation Meets Impact Firework is redefining the future of commerce as an AI and video commerce company — combining cutting-edge technology, an exclusive network of enterprise brands and retailers, and a first-mover position to win the agentic commerce race. We've built the world's most advanced and largest video commerce platform, trusted by global brands and leading retailers. But we're more than software — our compounding network effect grows stronger with every partner we add, bringing the energy of in-store experiences online and transforming how businesses engage, convert, and build lasting customer relationships at scale. Having raised over $235M to date, led by investors such as SoftBank Vision Fund 2, and operating at global scale, we offer unparalleled opportunities to solve complex challenges and drive meaningful impact in the future of connected commerce. If you're curious, ambitious, and energized by big ideas — Firework is the place to grow, lead, and shape what comes next. Together. **Summary** Our team is growing! We’re looking for an experienced Integration Solutions Associate to provide deep technical expertise to support the pre- to post-sales process with enterprise customers. You have a deep understanding of Firework’s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale. ### What you’ll be doing - Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers - Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise - Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success - Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates - Triage and resolve bugs and other technical issues throughout the customer journey - Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents ### We’ll be excited if you have - Bachelor's degree, preferably in Computer Science or other technical field - 3+ years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies - Advanced verbal and written communication skills in English, Mandarin, and Cantonese are required - Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers - Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven. - Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule - Start-up, team-oriented mentality ### Technical qualifications - Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is required. - Mobile experience (Android, IOS) and cross platform (Flutter, React) is a plus - Knowledge of Wordpress, Shopify is a plus