Integrations Engineer

Job description

Company Description Cerby is revolutionizing the way organizations secure and manage nonstandard applications that fall outside traditional IT oversight. Our platform uniquely automates security processes for disconnected and hard-to-manage applications, enabling teams across the enterprise to strengthen their cybersecurity posture without compromising on efficiency or user experience. Trusted by leading global brands, Cerby seamlessly integrates with your existing systems, ensuring comprehensive control and visibility across all applications. Join us in our mission to close the security gaps left by unmanageable apps and to safeguard your business in an increasingly complex technological landscape. Our founding team is composed of proven operators that have achieved more than $1B in exits for multiple start-ups. Cerby raised $17M in a Series A funding round in 2023 led by Two Sigma Ventures and Outpost Ventures, increasing their total funding to $32.5M. The investment underscores Cerby's momentum in the financial services sector, which often lacks modern identity protocol support. Existing seed investors, including Ridge Ventures, Founders Fund, and others, also joined this round, along with Ben Johnson, co-founder of Obsidian Security and Carbon Black. Job Description At Cerby, we believe there is a better way for enterprises and consumers alike to use cloud applications and to share access with others securely. Our approach to achieving this goal is automating tasks to remove the need for users to manage passwords or handle forms of MFA. In the CHAOS Integration team, we monitor, analyze, and maintain Cerby’s RPA (Robotic Processing Automation) system and programmed flows. What you will do: Build, support, and maintain reliable and robust Cerby RPA flows. Monitor, detect, and resolve incidents with automation workflows. Reactive communication from the Technical Support team to troubleshoot and resolve issues. Work with Cerby’s engineering team and collaborate with them to prioritize new RPA system improvements and resolve customer-facing incidents. Analyze user activity and feedback to guide the implementation of new automations and improvements. Write, improve & maintain knowledge base articles for internal and public documentation. Qualifications What we are looking for: 2+ years working with JavaScript (TypeScript is a plus) coding, testing, debugging, and automation techniques. Knowledge of the technical architecture of web crawlers - XPath, CSS Selectors, JSON, API Hands-on experience working with RESTful APIs. Experience troubleshooting web technologies (HTML/CSS) using the browser’s developer tools. Excellent verbal and written communication skills in English. Knowledge of version control systems with branching and merging (GitHub). Ability to collaborate with a distributed team across time zones. Have a good sense of building code that others can easily use. Ability to translate complex processes into simple instructions for non-technical users. Availability to work on-call shifts. Nice to have: 2+ years experience working on customer service or similar customer-facing teams. Experience with complex SQL queries. Knowledge of the technical architecture of web crawlers - XPath, CSS Selectors, JSON, API Experience using Rest APIs (Postman). Understand the complexities of a mobile ecosystem, including the nuances of both the iOS & Android operating systems development. Proficiency in investigating and retrieving crash logs for multiple mobile platforms (Charles, ADB, Xcode knowledge). Experience with security products or regulatory-heavy industries is a plus. Additional Information