Integrations Support Engineer - Further

Job description

 ## About Further Further is the leading AI-powered revenue solutions platform built specifically for sales and marketing teams within the senior living and healthcare sectors. The company provides an end-to-end suite of digital engagement tools and AI-powered sales and marketing assistants designed to improve the buyer journey while automating operational workflows for internal teams. By combining advanced AI technology with deep domain expertise in healthcare and senior living, Further has become one of the most widely adopted revenue enablement platforms in the market, helping more than 6,000 partners generate over $2.8 billion in revenue. As the company continues to scale, Further is investing heavily in technical infrastructure, integrations, and client implementation capabilities to ensure customers can seamlessly deploy and maximize the value of the platform across their existing systems and workflows. # About the Role Further is seeking a highly technical, customer-oriented Integrations Support Engineer to help clients successfully implement, customize, and optimize the company’s AI-powered platform. This role sits at the intersection of frontend customization, systems integration, technical support, and client enablement. You will work directly with customers to configure integrations, troubleshoot technical challenges, customize implementations, and ensure seamless connectivity between Further’s platform and external systems such as CRMs, databases, and third-party applications. The ideal candidate combines strong frontend and integration engineering capabilities with exceptional communication and problem-solving skills. Success in this role requires someone who is equally comfortable writing JavaScript, SQL, and Python as they are explaining technical solutions to non-technical stakeholders. This is a highly cross-functional position where you will collaborate with clients, internal product teams, and support teams to drive successful launches, improve system functionality, and deliver an exceptional customer experience. # Role Responsibilities ## Technical Integrations & Systems Configuration - Configure and maintain integrations between Further’s platform and external CRM, database, and third-party systems - Implement and support REST API integrations to extend platform functionality and improve operational connectivity - Ensure reliable and accurate data flow across integrated systems and troubleshoot integration-related issues as they arise - Configure internal tools and workflows to align with client-specific operational requirements ## Data Processing & Technical Problem Solving - Utilize Python, SQL, and JavaScript to process, manipulate, and analyze data - Translate raw technical data into clear, actionable outputs and presentations for internal teams and clients - Diagnose and resolve technical implementation challenges across frontend systems, integrations, and data workflows - Continuously identify opportunities to improve implementation efficiency and client outcomes ## Client Communication & Support - Partner directly with clients to understand business requirements and recommend technical solutions - Communicate implementation updates, technical findings, and next steps clearly to both technical and non-technical stakeholders - Manage and resolve customer support tickets through Zendesk with urgency and professionalism - Provide ongoing technical guidance to ensure successful adoption and long-term client satisfaction ## Project & Task Management - Manage multiple client implementations, support requests, and technical priorities simultaneously - Maintain strong attention to detail while balancing competing deadlines and deliverables - Support smooth launches and successful onboarding experiences for new customers - Contribute to internal process improvements and operational scalability initiatives ## Client Website Customization - Customize and configure client-facing implementations to ensure seamless visual and functional integration with customer websites - Utilize ClaudeCode to improve CSS, HTML, and JavaScript user experience, branding alignment, and frontend functionality - Troubleshoot frontend implementation issues and optimize overall performance and usability # Qualifications ## Required Experience - Working knowledge of Python and SQL for data processing, troubleshooting, and reporting - Experience configuring and supporting database and CRM integrations - Familiarity with REST APIs and third-party system integrations - Strong analytical and problem-solving skills with the ability to diagnose technical issues efficiently - Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences - Strong organizational and time management skills with the ability to manage multiple priorities simultaneously ## Preferred Background - Experience supporting SaaS implementations or customer-facing technical integrations - Familiarity with Zendesk or similar ticketing/support platforms - Experience working in high-growth technology environments - Exposure to healthcare, senior living, or revenue operations platforms is a plus - Experience utilizing AI for problem-solving and automating workflows - Comfortable operating in fast-paced environments with evolving priorities and technologies ## Ideal Candidate Traits - Naturally curious and proactive problem solver - Highly adaptable and eager to learn new technologies and systems - Customer-first mindset with strong relationship-building & communication skills - Detail-oriented while maintaining a strong sense of urgency and execution - Thrives in collaborative, cross-functional environments