Intercompany Customer Service (Stylis (Lamia), GR, 353 00)

Job description

Intercompany Customer Service Areas of responsibility Intercompany Sales (INCO) : Prepares and sends responses to RFQs in cooperation with technical department Receives the order Books the required metals, based on customer instructions and metal hedging rules Requires the SAP codes from the Technical Department Registers the orders in SAP, following the order requirements (drum lengths, tolerances, delivery addresses, etc.) Follows up the order with the competent people in the factory Gives early warning of possible delays or any changes in promised delivery times/packing Checks the orders for delivery and informs about the shipment date Makes sure that delivery instructions are kept (correct delivery address in the sales order) Prepares the request for approval for vested stock (if any) at the end of each month Invoices the relevant shipments & transportation invoices to the customers and provides to them the relevant scanned copies of their invoices at the end of the month Participates in the weekly S&OP with customer Prepares metals report Scrap Materials Handling (cables) : Receives from Logistics the notification for when relevant scrap material will be shipped (by email, with detailed information for each shipment, i.e. customer, product, estimated quantity) Registers the sales orders in SAP system and informs the Logistics chain about them Adjusts the pricing for the cable scraps according to the relevant contracts in effect and the ruling metal prices of the period Issues the relevant metal booking forms, according to the requirement of the customer and the metal hedging rules Issues the relevant invoices and sends them to the people instructed to On a monthly basis : he/she clears the adjustment of the cable scraps and sends the relevant debit/credit notes and sends them to the people instructed to he/she performs the final clearance of the adjusted cable scrap invoices for the final metal contents weighed by our customer(s) Other tasks : Acts as back up for non-cable scrap materials handling Required skills and qualifications Bachelor’s Degree in Economics/Business Administration/Engineering English language (fluent) Excellent Office knowledge (excel will be a plus) ERP systems (SAP will be a plus) Communication skills & team player Customer focus Pro active and accurate