Intermediate DevOps Engineer

**Ready to make a real impact on global health and wellness care?** Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, we’re now the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries. In 2023, we expanded our whole-practice care offering through the acquisition of That Clean Life, bringing nutrition planning into our platform. We’re a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices; and do the most meaningful work of their careers. While most of our work happens remotely, we come together regularly for off-sites and team events to stay connected and build together. ### Important notice to our applicants and job seekers: We've become aware of fraudulent messages impersonating Practice Better's recruitment team. Please note: - Practice Better will never ask for payment, banking details, or personal financial information at any stage of the hiring process - All official communication comes from @practicebetter.io email addresses - We will never ask you to purchase equipment, software, or gift cards - We will never conduct interviews solely via text message or WhatsApp If something feels off, trust your instincts. Verify any suspicious outreach by contacting us directly at before taking any action. Thank you for helping us keep our hiring process safe and transparent. ## **Position Summary** We are on a mission to build an industry-leading product on a strong foundation built by a world-class engineering, product, and design team! We seek an Intermediate DevOps Engineer to join our growing Engineering team. In this role you will be responsible for designing, implementing, and maintaining scalable and reliable infrastructure and systems, ensuring the highest levels of availability and performance for our platform. The ideal candidate should have a deep understanding of cloud technologies and automation and a proven track record of building and managing complex distributed systems. You will also contribute and collaborate with the broader Engineering, Product, and Design teams to understand scalability challenges, development lifecycle bottlenecks, and pain points, make informed decisions about our technology, and deliver frictionless solutions for continuous development and release. If you are a results-oriented DevOps Engineer who takes pride in their work, is obsessed about reliability, performance, security, and quality, and thrives in a fast-paced, collaborative environment, and you enjoy driving and owning your work - we want to hear from you! **Note:** Practice Better is a remote-first company with team members across North America. However, this particular role is currently open to **Canadian-based candidates only**, and preference will be given to applicants legally authorized to work in Canada. ## **What You’ll Be Doing** - **Infrastructure Design and Automation**: Design, build, and maintain scalable and reliable infrastructure using automation tools and best practices, focusing on infrastructure as code (IaC) principles - **CI/CD**: Build and improve robust CI/CD pipelines for engineers to release with minimal friction and high confidence - **System Reliability**: Monitor, analyze, and optimize system performance, availability, reliability, and security, proactively identifying and mitigating potential issues before they impact users - **Incident Response and Resolution**: Participate in incident response efforts and training, ensuring timely resolution of incidents and conducting post-mortem analysis to identify root causes and prevent recurrence - **Operational Efficiency**: Implement best practices and patterns around operating our systems through defining and enforcing rigorous SLAs for availability, performance and security - **Capacity Planning**: Collaborate with cross-functional teams to forecast capacity requirements and scale infrastructure to meet growing demand, optimizing resource utilization and cost efficiency - **Security and Compliance**: Implement security best practices and compliance standards, ensuring the integrity and confidentiality of data and systems - **Continuous Improvement**: Drive a culture of continuous improvement, implementing new technologies and processes to enhance system reliability, scalability, and efficiency ## **What You Bring** - Bachelor’s degree in Computer Science or a related technical field - You have 4-6+ years of experience in DevOps engineering or a similar role, with a strong focus on building and maintaining highly available, scalable, and secure systems - Hands-on DevOps/infrastructure experience at a SaaS company (multi-tenant, subscription-based product) is required - Strong scripting and programming skills - Proficiency in cloud platforms, in particular AWS, with hands-on experience in infrastructure provisioning and management tools like Terraform/OpenTofu - Experience working in Windows, Linux environments - Expertise in containerization and orchestration technologies such as Docker, Kubernetes, or similar - Experience with monitoring and observability tools such as Datadog, Prometheus, Grafana, ELK stack, or similar ### **Our Tech Stack:** - .NET, AngularJS/jquery, Angular, and TypeScript - [Mobile] Cordova, Java, Objective-C - MongoDB, S3, SQS, Lambda - AWS - CoffeeScript, Puma, Ruby on Rails - Github, Trello, Jira, Slack, Github Actions ## **Compensation & Pay Transparency** At Practice Better, we believe in pay transparency, equity, and fairness. We benchmark compensation against similar-stage, high-growth SaaS companies in both Canada and the United States and review our salary bands regularly to ensure they remain competitive and aligned with market trends. Each role has a defined pay range based on its level, scope, and geographic location. Final offers are determined by several factors, including experience, demonstrated skills, and location, to ensure consistency and equity across our team. **Anticipated Salary Range (Canada):** $110,000 - $120,000 CAD We take a holistic approach to compensation, combining salary, benefits, and flexibility. Our goal is to provide total rewards that support both your professional growth and personal well-being. The range above reflects our expected compensation for this role, based on current market data. Final offers may vary depending on factors such as location, skills, depth of experience, and relevant certifications. All compensation ranges are reviewed regularly and may evolve over time to reflect changes in the market. ## **What We Offer** **Comprehensive Benefits** We offer a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage from day 1, as well as RRSP matching, generous paid parental leave, and annual learning stipends. **Remote-First, Connected Culture**Our remote-first model gives you autonomy and flexibility, with optional access to our downtown Toronto office for in-person collaboration. We also host regular off-sites and team gatherings across North America, because connection, creativity, and shared moments matter. **Wellness and Growth** - Unlimited vacation, built on trust, clear expectations, and real support for taking time off - Company RRSP program with employer-matched contributions - Comprehensive health and dental benefits from day 1 - $750 annual Health & Wellness Allowance - $1,000 annual Learning & Development Allowance to support your growth - $500 annual Home Office Allowance to set up a productive remote workspace - Sprout Family: personalized support for family-building and fertility journeys - Inkblot: confidential, digital mental health support from licensed professionals - Company-wide holiday closure in December - Regular virtual company-wide events, lunches, and team socials to stay connected ### **Thriving at Practice Better** At Practice Better, you are not just an employee. You are part of a mission-driven community dedicated to helping others thrive. You will be trusted with autonomy, encouraged to take ownership, and supported by a team that values curiosity, compassion, and meaningful results. We believe great culture and great performance go hand in hand. Delivering on our commitments is how we earn the trust of our practitioners and continue to expand our impact. Here, you will find the freedom to experiment, a focus on follow-through, and the opportunity to grow, along with the satisfaction of knowing your work directly improves lives every day. ### **Our Commitment to Diversity, Equity & Belonging** We know innovation happens when diverse perspectives come together. Practice Better is committed to fostering an inclusive environment where every team member feels valued, supported, and empowered to contribute their best. If you do not meet every requirement listed above, we still encourage you to apply. Research shows that underrepresented groups often hesitate unless they feel 100% qualified. We are far more interested in your potential, curiosity, and alignment with our values. We are committed to building a workplace where everyone can do the best work of their careers. We welcome applicants of all backgrounds, experiences, and abilities. Accommodations are available throughout the interview process upon request. **Ready to Apply?** If this sounds like your next step, we would love to hear from you. Join us in shaping the future of health and wellness for practitioners, their clients, and communities worldwide. **Apply Now** → ** **Vacancy Status**: This posting is for an existing vacancy ***Official Recruitment Notice & AI at Practice Better*** *All applications are reviewed directly by Practice Better’s internal Talent Acquisition team - no bots, no outsourcing. Legitimate communication from our hiring team will only come from email addresses ending in* ***@practicebetter.io*** *or* ***@greenhouse.io****.* *Practice Better will* ***never*** *ask for payment, banking details, or personal financial information during the recruitment process. If you receive suspicious communication claiming to represent Practice Better, please contact our team at* ***careers@practicebetter.io*** *to verify its legitimacy.****AI in Recruitment at Practice Better****We use AI thoughtfully to take some of the repetitive work off our team’s plate: early drafts of job descriptions, first-round interview questions, and help reviewing larger applicant pools. It’s there to make the process smoother and more efficient for everyone.* ***What AI doesn’t do is make decisions.*** *Every hiring decision is made by real people, using structured and consistent practices designed to reduce bias and ensure fairness.* *We’re committed to using AI responsibly and reviewing our approach regularly so it stays aligned with best practices, legal guidance, and the kind of candidate experience we want to deliver.* [Candidate Privacy Policy](https://drive.google.com/file/d/1kKgTHTjJVFURgmIRa7xhTCT-5eYF2JXf/view?usp=drive_link) [AI Policy](https://drive.google.com/file/d/1LJdGXmtLV5GXp3revWktRbK9CRz-8BYD/view?usp=drive_link)