Intern Account Management

Job description

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Your mission will be to perform essential administrative tasks that ensure the smooth functioning of revenue operations processes. You’ll utilize your Excel skills to manage data requests, prepare reports, etc; you will play a critical role in maintaining seamless alignment between local and HQ internal databases, enabling the business to make informed decisions and streamline operations. THE JOURNEY Administrative Tasks: Review and address local team requests (tickets), ensuring prioritization and timely resolutions. Facilitate the preparation and distribution of account management documents, such as reports on achievement issues, process documentation and presentations. Data Management & Reporting: Maintain and update internal spreadsheets with key data and metrics (Target Setting, Achievements Tracker). Identify opportunities to improve data management processes, conducting regular audits to verify the accuracy of data in all systems. Assist with bonus calculations, ensuring accuracy and adherence to established processes. Prepare reports on ticketing trends for internal stakeholders. Process Optimization: Ensure all documentation is systematically filed and easily accessible to team members. Propose improvements to minimize workload and boost operational efficiency. Qualifications WHAT YOU WILL BRING TO THE RIDE Availability: commitment to a 6 month full-time internship. Language skills: Advanced proficiency in English (working language) Educational Background: Recently completed studies in Business, Engineering, Finance, Operations, or related fields. Attention to Detail: A strong focus on data accuracy, governance, and reporting. Spreadsheet Proficiency: Advanced expertise in Excel or Google Sheets, including the use of VLOOKUP, pivot tables, and complex formulas. Organizational Skills: Skilled at prioritizing and managing multiple tasks efficiently. Communication Skills: Confidently able to engage with and present to senior leadership. Problem-Solving Mindset: A proactive, solutions-oriented approach with a collaborative “team-first” attitude to tackle challenges. NICE TO HAVE Work Experience: Exposure to customer relationship operations or similar roles. Technical Skills: Knowledge of Salesforce or other CRM platforms. We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you! Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: Monthly Glovo credit to satisfy your cravings! Discounts on transportation, food, and even kindergarten expenses. Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! Enhanced parental leave, and office-based nursery. Online therapy and wellbeing benefits to ensure your mental well-being. Additional Information