Intern, Account Management, Merchant Growth

Job description

Get to Know the Team The Commercial team shapes and grows Grab's business in Singapore. We ensure close partnership with F&B, Enterprise Retail merchant accounts, and FMCG businesses. We develop plans and strategies to grow their sales and meet their needs across the different services in Grab, such as Ads, Pay, and Express. Get to Know the Role Intern, you will support merchant growth operations in Singapore through merchant communication, account coordination, data management, and internal service delivery. You will work with Account Managers across teams to maintain accurate account information, support merchant onboarding, monitor account performance, and identify opportunities for account growth. This full-time internship runs from January to May / June 2026, fully on-site. The Critical Tasks You Will Perform You will support Account Managers with merchant communications, routine enquiries, account reviews, and escalation of complex matters. You will prepare and maintain account documentation, proposals, presentations, reports, and client-interaction summaries. You will maintain accurate and up-to-date merchant information in the CRM system and other relevant databases. You will coordinate with other teams to support merchant onboarding, account transitions, and timely service delivery. You will monitor account activities and performance, identify issues or opportunities, and provide clear updates to the account management team. You will support the planning and delivery of Merchant Growth team events and activations. What Essential Skills You Will Need You are pursuing a bachelor's degree in Business or a related field. You can prioritise multiple deadlines, track follow-ups, and keeping deliverables organised. You are familiar with Google Suite. You can clarify merchant needs, respond to routine requests, and follow through on agreed actions; relevant experience may come from work, projects, or volunteering. You can organise and analyse quantitative and qualitative information, identify patterns, and summarise findings for account teams. You can maintain accurate, up-to-date account records and document handoffs so internal teams can act on them. You are experienced engaging with AI tools and emerging technologies to enhance productivity, improve workflows, and contribute new ideas. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer our Interns: Comprehensive Medical Insurance: We got you covered with medical insurance plans. Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave. Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life. Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.