Intern, Account Management, Retail/FMCG

Job description

Get to Know the Team The Account Management team is the trusted partner and operational backbone for our clients and merchants. We are dedicated to building long-term, positive client relationships, driving strategic operational growth, and optimising partner success. Get to Know the Role As the Intern, Account Management, Retail/FMCG, you will gain hands-on experience managing client portfolios, supporting business operations, and analysing performance data. You will work with teams to resolve client challenges, improve reporting, and ensure smooth daily engagement with key account partners. This full-time internship is fully on-site and will run from January 2027. The Critical Tasks You Will Perform You will support account managers by managing daily client communications, responding to partner queries, and implementing client success plans. You will manage regular administrative tasks, maintain organised account documentation, and coordinate internal workflows to ensure accuracy across important accounts. You will track key account performance metrics, synthesise data into clear insights, and prepare reports and dashboards for internal and external reviews. You will collaborate with operational and teams to investigate partner issues, recommend solutions, and support prompt resolution. What Essential Skills You Will Need Undergraduate in Business or other relevant courses Comfortable in a startup VUCA (Volatile, Uncertain, Complex, and Ambiguous) environment Experienced in balancing multiple tasks simultaneously. Familiarity with Google Workspace applications (g-Docs, g-Sheets, g-Slides, and g-Drive). Have experience with building, nurturing, and maintaining positive client relationships. Comfortable with analysing quantitative/qualitative data, and approach challenges logically. Experience maintaining an organised and up-to-date data accuracy in all deliverables. Be a collaborative team player within a cross-functional environment. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer our Interns: Comprehensive Medical Insurance: We got you covered with medical insurance plans. Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave. Flexible Schedule: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life. Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.