Intern, AI Adoption Operations, Jan - Dec 2027

Job description

**Join a Challenger**At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences. **What's kept us moving?** The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward. If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. We can’t wait to get to know you! We can’t wait to get to know you! ## **Before you apply, don’t miss this 🚀 Future of AI at EQ Bank – Executive Insights & Networking event!** Step into the future of banking and AI 🚀 Join us **Wednesday, July 29 from 4:00–5:00 PM in the TO Downtown Core** for *Future of AI at EQ Bank – Executive Insights & Networking* —an exciting opportunity to connect with the leaders shaping real-world AI innovation. Sponsored by [**Anilisa Sainani, SVP & Chief Financial Officer**](https://ca.linkedin.com/in/anilisa-sainani) and [**Daniel Rethazy, Executive Vice President, Personal Banking**](https://ca.linkedin.com/in/daniel-rethazy-a0a6193), and featuring interactive sessions led by [**Hashmat Rohian, VP, Enterprise Technology & Data**](https://www.linkedin.com/in/rohian/) and [**Ben Wilkinson, Director, AI Centre of Enablement**](https://ca.linkedin.com/in/benwilkinson1), This event is designed for driven **3rd and 4th year engineering students**—especially those studying **Computer Science, AI, or related fields**. You’ll get a behind-the-scenes look at how AI is transforming modern banking, gain valuable insights from executives, and network with peers who share your passion for building the future. **Spaces are limited and will be offered on a first-come, first-served basis**, so bring your curiosity, ambition, and energy. This isn’t just a session—it’s your chance to get inspired, connected, and ahead. 💡 Sign up [HERE](https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=O9kKm4g9AkGprleCtvChNDoYlvnc6AdEuWuMQrZdCi9UQzQ5N1k0NklVWDc3REVWU1lFVFJMUEtDWC4u) ⬅️ **The Work** This role supports the AI Centre of Enablement in driving enterprise AI adoption and operational excellence. The intern will play a hands-on role in coordinating AI training programs (White Belt, Blue Belt, Black Belt, Executive Belt), managing certification tracking and assignment, organizing training workshops with vendors and internal facilities, and creating and executing internal communication campaigns. This position provides direct exposure to enterprise AI strategy, governance, and change management within a regulated financial services environment. ### The Core Responsibilities! - Coordinating end-to-end logistics for AI training programs (White Belt, Blue Belt, Black Belt, Executive Belt), including scheduling, participant tracking, and certificate assignment. - Setting up and organizing training workshops with external vendors and internal facilities, including room bookings, calendar invites, and materials preparation. - Tracking program enrollment, completion rates, and certification status across all training tiers. - Creating and running internal communication campaigns to promote AI training programs, adoption milestones, and enablement resources across channels (e.g., Viva Engage, email, SharePoint). - Maintaining and updating AI enablement content on internal SharePoint sites and communication platforms. - Supporting the development of training materials, quick reference guides, and promotional assets for AI programs. - Assisting with operational processes within the AI Centre of Enablement, including intake tracking, status reporting, and documentation upkeep. - Gathering and summarizing feedback from training participants to identify improvement opportunities. - Supporting event coordination for AI-related workshops, lunch-and-learns, and community sessions. ### Let's Talk About You! - Currently enrolled in or recently completed a post-secondary program in Business, Communications, Information Technology, Data Analytics, or a related field. - Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously. - Solid written and oral communication skills with the ability to create clear, engaging content for diverse audiences. - Proficiency in Microsoft 365 tools (Outlook, Teams, SharePoint, Excel, PowerPoint). - Interest in artificial intelligence, emerging technology, and enterprise digital transformation. - Comfort working with data (e.g., tracking spreadsheets, participation dashboards). - Self-starter with a proactive attitude and willingness to learn in a fast-paced environment. - Experience with graphic design tools (e.g., Canva) or internal communication platforms is considered an asset. - Familiarity with the financial services industry is considered an asset. ### Accountability! - The incumbent will report to the Manager, AI Enablement. - The incumbent will work closely with the AI Centre of Enablement team and collaborate with various internal departments (e.g., Learning & Development, Corporate Communications, IT, Operations). - The incumbent may interact with external vendors and training partners. - Complete responsibilities in a proficient and timely manner. - Escalate issues to the Manager, AI Enablement when necessary. - Ensure time-sensitive functions such as training session logistics, campaign deadlines, and certificate assignments are completed before deadlines. - Will be part of a team focused on scaling AI adoption and literacy across the enterprise. - Will be expected to provide feedback and recommendations that could lead to process improvements in enablement operations.