Intern, Business Analyst

Job description

Get to Know the Team The Commercial Systems team develops and maintains technology that supports Grab's commercial teams. Team members work with business stakeholders and engineers to clarify needs, document requirements, and deliver system improvements that support business processes. Get to Know the Role As a Business Analyst Intern, you will work with business teams and senior Business Analysts to define requirements and support prioritisation, delivery, and testing. This full-time, onsite internship at Grab One North runs from January to May/June 2027. You will gain practical experience in requirements analysis, backlog management, and user acceptance testing while working with business and engineering teams. You will report to Lead Business Analyst, Salesforce Delivery. The Critical Tasks You Will Perform You will coordinate requirements sessions with business teams to clarify project goals, user needs, and workflows. You will translate findings into user stories, acceptance criteria, and process flows using Jira, Confluence, or similar tools. You will work with senior Business Analysts to assess incoming requests, identify dependencies and priorities, and refine the product backlog into clear tasks for engineering teams. You will maintain requirements and process documentation, updating it as decisions or project needs change. You will support user acceptance testing by checking delivered features against agreed requirements, recording issues, and tracking follow-up. You will use approved GenAI tools to support research, meeting summaries, requirements documentation, or test-scenario drafting, and verify outputs before use. What Essential Skills You Will Need You have a practical understanding of the software development lifecycle (SDLC), gained through study, projects, or work experience. You can clarify business needs by asking focused questions and documenting requirements in user stories or acceptance criteria. You can represent business processes using clear process flows or other structured documentation. You have used Jira, Confluence, or similar tools to maintain requirements, track issues, or organise a backlog. You can validate features against requirements, record test results, and track issues through follow-up. You have experience engaging with AI tools and emerging technologies to enhance productivity, improve workflows, and contribute new ideas. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer our Interns: Comprehensive Medical Insurance: We got you covered with medical insurance plans. Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave. Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life. Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.