Intern, Client Success Management

Job description

Ensign is hiring ! This position is for 2025 intake. Longer internship preferred. Key Responsibilities: Onboarding of New Client, to assist CSM in: Consolidating contractual requirements (SOW) Scheduling and coordinating kick-off meetings (both internal and with client) Minutes taking Assist to maintain accurate records, tracking progress and client requests Existing Client, to assist CSM in: Scheduling and coordinating monthly/ad-hoc meetings Minutes taking Assist to maintain accurate records, tracking progress and client requests Assist in project management matters Assist in monthly report drafting and contextualizing CSM Team, to assist team in: Attending CSM bi-weekly Cadence as the minutes writer to have a better understanding of CSM work Updating of existing CSM team’s documents (SOP, Client Profile Sheet) Identifying and suggest improvements to the current CSM’s team processes, before assisting in documenting best practices and creating SOP Collecting client’s feedback to identify common issues and opportunities for enhancing existing process Log extraction for specific clients