Intern (Customer Service) (CHINA)

Open The Door to Opportunity! At Leggett & Platt, we provide real-world experiences that shape the future of young professionals. Our Doors Internship Program is a paid opportunity for students to contribute to and learn from a global leader in manufacturing, design, and innovation. We offer internships in fields ranging from engineering, business, finance, operations, environmental health science, and technology, allowing you to explore a variety of industries such as automotive, home furnishings, bedding, and industrial products. About The Program: The Doors Internship Program is an immersive experience designed to build your expertise, grow your network, and give you hands-on experience across different functions. You’ll work on real-world tasks and/or projects, receive mentorship from experienced professionals, and be part of a company that enhances people’s lives through innovation in comfort-driven design and manufacturing. Learn more about the history of Leggett: About Our Team: At Leggett & Platt's L&P Guangdong Zhaoqing L&V Co. Ltd. , our Manufacturing Engineering and Customer Service teams work together to deliver high-quality products and exceptional customer satisfaction. By connecting customer needs with efficient manufacturing processes, these teams help ensure on-time delivery, product quality, operational excellence, and continuous improvement throughout the production lifecycle. Through collaboration across Operations, Quality, Engineering, Supply Chain, and Customer Service, we drive innovative solutions that enhance both manufacturing performance and the customer experience. In This Role: As a Production/Manufacturing Engineering & Customer Service Intern , you'll gain hands-on experience supporting both manufacturing operations and customer-focused initiatives within a dynamic production environment. You'll assist with process improvement projects, production analysis, order coordination, and customer support activities while collaborating with cross-functional teams. This internship is ideal for someone interested in manufacturing, engineering, operations, and developing a strong understanding of how customer requirements are translated into successful production outcomes. So, what will you be doing as a Production/Manufacturing Engineering & Customer Service Intern? Support manufacturing engineers with process improvement initiatives designed to increase efficiency, quality, and productivity. Assist with collecting and analyzing production data to identify trends, bottlenecks, and opportunities for improvement. Help monitor manufacturing processes and support implementation of standardized work practices. Participate in troubleshooting production issues and assist in identifying root causes and corrective actions. Support the preparation and maintenance of engineering documentation, process flows, work instructions, and reports. Assist with production planning and coordination activities to help ensure customer delivery commitments are met. Collaborate with Customer Service, Production, Supply Chain, and Quality teams to support order fulfillment and customer requirements. Help track customer orders, delivery schedules, and service metrics while providing updates to internal stakeholders. Assist in responding to customer inquiries regarding order status, product information, and delivery timelines. Support continuous improvement projects focused on enhancing manufacturing performance and customer satisfaction. Prepare reports, presentations, and dashboards related to operational and customer service performance. Observe and follow all company safety, quality, and environmental standards. Other duties as assigned. To be successful in this role, you'll need: Currently pursuing a degree in Manufacturing Engineering, Industrial Engineering, Mechanical Engineering, Operations Management, Business, Supply Chain Management, or a related field. Strong analytical and problem-solving skills. Proficiency in Microsoft Excel, Word, and PowerPoint. Excellent communication and interpersonal skills. Ability to work effectively in a cross-functional team environment. Strong organizational skills with attention to detail. Interest in manufacturing operations, process improvement, and customer service. Ability to manage multiple priorities in a fast-paced environment. Customer-focused mindset with a proactive approach to problem-solving. Ability to work onsite at L&P Guangdong Zhaoqing L&V Co. Ltd. in Zhaoqing, China . Things we consider a plus: Previous internship, project, or coursework experience in manufacturing, engineering, operations, customer service, or supply chain environments. Familiarity with Lean Manufacturing, Six Sigma, or continuous improvement methodologies. Knowledge of production planning, workflow analysis, or process optimization concepts. Experience using ERP systems such as SAP or similar manufacturing software. Familiarity with engineering drawings, process documentation, or manufacturing equipment. Experience with data analysis, reporting, and performance metrics. Knowledge of customer service principles and order management processes. Experience with Power BI, Minitab, or other data visualization and reporting tools. Strong interest in manufacturing operations and customer relationship management. What to Do Next Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available. Our Values Our values speak to our shared beliefs, and describe how we approach working together. Put People First reflects our commitment to safety and care of each other, learning and development, and creating an environment of mutual respect, empathy and belonging. Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad. Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us. Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change. Our Commitment to You We're actively taking steps to make sure our culture, processes and practices promote equal opportunity for all. Join us! We welcome and encourage all applicants to apply. We’d love the opportunity to consider you. Equal Employment Opportunity/Veterans/Disability Employer For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at