Intern, CX - Events & Conference Management

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities Be a part of a team of CX Event Managers who are the central coordinating personnel between our clients and our internal stakeholders or service providers for all event related matters commencing from the receipt of a signed contractual agreement to the event's completion. To support the event managers to enhance and optimize the clients and delegates’ event experience with the Centre. To handle Event Business Management Software (EBMS) To handle Point of Sale system (POS) To handle Service Now service management system (online business processes/ documents) such as finance Debit Credit request, Carpark request, etc. To generate Event Summary and WSH reports on Event Portal To generate and distribute Banquet Event Orders (BEO), change orders and group resume To work with technical team on Computer Assisted Drawings (CAD) for floorplans To do Proforma invoice for upsell orders and services To work with Group Reservations, Credit, Meeting Services, Banquets, and external vendors To work closely with CX Managers and other related departments to ensure organizer’s requests are followed through and completed timely and in a thorough manner as directed by Supervisory Manager To attend scheduled departmental meetings and daily briefing as required To perform administrative support to CX Managers as requested and support any written correspondence or office tasks that is required Suggest ideas to improving work processes within the department and other departments Interpret the needs of the guests, ensure needs are met with guest satisfaction Minutes taking Job Requirements Education & Certification Minimum commitment of 6 months Applicant must be a full-time matriculated student Internship must contribute to school graduation requirements Experience No experience required as training will be provided Other Prerequisites Good Customer Relationship Management Skills Well-groomed and professional disposition Attention to detail, task orientated Teamwork, able to work well with others Warm, friendly, and positive Able to work in a fast-paced environment / work under stressful conditions Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.