Intern, Finance

Job description

We are looking for a proactive **Finance Intern (Collections)** to support the Ninja Mart Finance Ops team in daily collection operations and accounts receivable verification. This 6-month structured internship offers hands-on exposure to credit control and collections while providing a supportive learning environment. You will be paired with a **dedicated mentor** and receive **structured mid-term and final feedback sessions** to accelerate your professional growth. ### **6-Month Internship Roadmap** - **Months 1–2: Collections & Payment Verification Core** - Focus on daily collection operations, outbound verification calls, tracking call logs, and verifying payment records. - **Months 3–4: Financial Reporting & Metrics** - Progress to updating weekly aging reports, compiling collection summary metrics, and analyzing payment delay trends. - **Months 5–6: Credit Control & End-of-Term Project** - Gain direct exposure to credit control workflows and monthly credit review processes. Complete and present your end-of-term project. ### Responsibilities ### - **Collection Operations & Verification:** - Assist in identifying payment discrepancies by verifying payment records and supporting evidence (receipts, bank transfer references, cheque details), escalating complex cases to the Senior Analyst. - Conduct daily outbound calls to retail outlets to verify invoice receipts, confirm payment statuses, and gently remind owners of upcoming or overdue balances. - **Record Keeping & Audit Trail:** - Maintain daily call logs by recording customer feedback, payment commitments, and supporting documentation accurately in the tracking system. - Assist in drafting, formatting, printing, and issuing standard payment reminder notices and collection letters per scheduled timelines. - **Reporting & Process Improvement:** - Assist the Senior Analyst in updating weekly aging reports and compiling key collection summary metrics. - Contribute frontline observations from call logs to help improve daily call templates, scripts, and customer communication workflows. - Assist in documenting routine operational steps and updating Standard Operating Procedure (SOP) files. - **End-of-Term Project:** - Complete an end-of-term project (e.g., an analysis of late-payment patterns from call logs with recommendations, presented to the team). - Perform other Finance Ops-related administrative duties and projects as assigned. ### **Tools & Systems** - Primary tools used: **Google Sheets** and **Google Apps Script**. - *Note: Full guidance and training on these tools and workflows will be provided!* ### Requirements ### - Currently pursuing a Diploma, Bachelor’s Degree, or Associate Degree in Finance, Accounting, Business Administration, or a related field. - Basic proficiency in Microsoft Excel or Google Sheets for simple data entry, sorting, and updating lists *(openness to learning Google Apps Script with training provided)*. - Comfortable making phone calls with good verbal communication skills in Bahasa Malaysia and English to converse with internal and external stakeholders. - High attention to detail with good organizational skills to ensure accurate record-keeping and payment tracking. - Proactive, persistent, and comfortable working in a fast-paced environment. - Able to work independently while collaborating closely as part of the Finance Ops team. - Positive attitude, willingness to learn, and eagerness to gain hands-on finance experience. - Demonstrates a strong sense of confidentiality and responsibility when handling sensitive financial information, including customer balances, payment records, and supporting documents. ### What Will You Learn? (Key Learning Outcomes) ### 1. **Financial Analysis:** How to read, interpret, and analyze an aging report to monitor accounts receivable health. 2. **Credit Decisioning:** Understanding how daily collections data and payment behaviors feed into credit control decisions and monthly credit reviews. 3. **Operations & Automation:** Hands-on experience with process optimization, call log tracking, and basic operational automation using Google Sheets / Apps Script. 4. **Professional Stakeholder Communication:** Effective communication and negotiation skills when speaking with business owners and internal teams.