Intern, Front Office

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities Prepare workstation at the start of shift and ensure all equipment and required work materials are in order. Handle room registration for arriving and departure guests in accordance with the Service Quality Review standards. Up to date of internal promotions and be familiar with the local community and famous events in Singapore. Adapt to changes and ensure adherence to organizational operating procedures and service standards. Handle guests’ requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through. Handle guests’ challenges and feedback and escalate to higher management if necessary Be conversant with manual operations process during downtime of property management system. Promote the different categories of guest rooms and MBS operated F&B outlets and offerings and provide assistance to make bookings if required. Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences. Always demonstrate exceptional customer service to guests and fellow employees Collect and update guest personal information, preferences, practices, and interests to ensure accurate guest profile and history Follow Marina Bay Sands Workplace Safety and Health Policy practices To comply with all MBS policies and guidelines. Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc. Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department. Respond to emergency situations Job Requirements Education & Certification Applicant must be a full-time matriculated student. Internship should contribute to school graduation requirements Experience No experience required as training will be provided Other Prerequisites Proficient knowledge in Microsoft Office applications and Property Management System Having a good command of spoken and written English, and any additional language is an advantage Pays attention to details and have strong customer service skills Mature, meticulous, resourceful, organized, and able to work independently A team player and takes initiative to assist other Team Members when required Have impeccable follow-through; and “Can Do” attitude and mindset. Good guest relation and problem-solving skills To be able and willing to work on rotating shifts including weekends and public holidays Practice well-mannered and always groomed as per company standard Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture. Self -Motivate for continuous learning and development Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.