Intern, Hospitality Transportation Operations

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Limousine Service Gain behind-the-scenes exposure to limousine dispatch, coordination, and command centre operations, including monitoring bookings and supporting vehicle assignments. Assist in limousine coordination functions by observing how jobs are assigned, resources are optimized, and operations are tracked for efficiency. Learn how guest bookings, VIP arrangements, special requests, and external vendor coordination are managed within daily operations. Observe training, coaching, and team development practices, as well as service quality reviews aligned to Forbes standards. Valet Operations Support the smooth flow of guest arrivals and departures at hotel, casino, and event driveways, ensuring a safe and seamless experience. Be part of valet operations by engaging with guests, supporting curbside service activities, and creating strong first impressions. Assist in cashiering operations by supporting valet and self-park transactions and learning Point of Sale (POS) system functions. Deliver warm, professional, and engaging guest service by welcoming guests, offering directions, and responding to general enquiries. Airport Meet & Greet Provide a warm, engaging welcome or fond farewell to guests at the airport, delivering a premium and personalized experience. Assist with luggage handling, trolley preparation, and guest escort between terminals, vehicles, and check-in areas while ensuring safety and proper handling techniques. Gain exposure to airport command centre coordination, including monitoring arrivals, supporting job assignments, and facilitating communication between ground teams and operations. Engage with guests confidently and recommend relevant services within the integrated resort based on their preferences. Supervisory Exposure Gain insight into operational planning, including manpower optimization, resource deployment, and managing peak or event-driven demands across both property and airport operations. Observe leadership practices across Limousine Services, Valet Operations and Airport Meet & Greet teams, including daily briefings, team coordination, operational planning, and decision-making in real-time situations. Understand how managers oversee operations, handle complex guest situations, manage service recovery, and ensure consistency with service standards. Gain exposure to command centre strategy and operational optimization, including monitoring performance, improving efficiency, and supporting continuous improvement initiatives. Development Outcomes Acquire practical knowledge of hospitality systems and processes, including Point of Sale (POS), dispatch and booking systems, and operational workflows. Develop situational awareness and problem-solving skills by observing and assisting in real-time operational decision-making and service recovery situations. Gain exposure to operational planning concepts, including manpower deployment, resource allocation, and workflow optimization. Develop a well-rounded understanding of end-to-end guest journey management—from arrival at the airport to departure from the property. Job Requirements Education & Certification Currently pursuing a Diploma in Hospitality, Tourism, Business, or related disciplines. Experience No experience required as training will be provided Other Prerequisites Passion for hospitality, guest service, and firsthand learning. Energetic, positive, and eager to take on new challenges. Well-groomed with strong interpersonal and communication skills. Comfortable working in a fast-paced and dynamic environment, including outdoor and airport operations when required. Physically able to stand for extended periods and assist with basic luggage handling tasks. Able to work shifts, including weekends and public holidays. Team player with a proactive attitude, reliability, and keen sense of responsibility. Attention to detail and willingness to learn operational systems. Basic IT proficiency (e.g., Microsoft Word, Excel); operational system knowledge is an advantage but not required. Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.