Intern, Hotel Concierge

Job description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. As Concierge, you will be responsible to process all Concierge and ticketing related requests. It is vital that you work closely with Guest Services to minimize perception of queue by assisting on tagging the luggage and be responsible in ensuring all guests requests are attended to immediately. Concierge will be in constant communication with guests, Front Office, Guest Services, Transportation, and Lost & found etc. You are also expected to communicate with all other departments such as Services Management, Express Services, Guest Relations, Premium Services, Limousine, F&B, Ticketing, and other heart of house departments such as Housekeeping and Facilities. If the request is not directly related to his/her area of capability, the request must be owned and forwarded to the appropriate department. Be vigilant and monitor activities at the lobby and report any suspicious characters, items or/and activities to the Security services department. Job Responsibilities Register guest in the Property Management System (OPERA). Record and update all pertinent data into guest folio as needed. Handles guest’s inquiries pertaining to tourist information and local community. Processes Concierge and Ticketing Related Requests. Competent to operate FCS system, Property Management System and ALICE Concierge to assist and process guest requests. Be conversant with manual operations process during shutdown of property management system. Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Chef Concierge, Assistant Chef Concierge and Concierge Supervisor. Maintain close liaison with all other Departments and have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences. Be familiar with the local community and major events in town. Appropriate recommendations to be made to guests to enhance their stay in MBS and Singapore. Be aware of OSHA (Occupational Safety and Health Act) and practice safety guidelines. Adhere to departmental and organizational benchmarking standards. Supports the Guest Services team with desk operations as and when required. Performs any other duties and responsibilities as and when assigned by the management. Job Requirements Education & Certification Applicant must be a full-time matriculated student with a certificate of diploma in Hospitality Operations Internship must contribute to school graduation requirements Experience Prior experience in the same capacity is an advantage Other Prerequisites Excellent guest relations and communication skills Fluent in English, knowledge of additional languages such as Japanese, Putonghua, Korean is an added advantage Pay attention to details and have strong customer service skills Is eager to acquire tourist-related knowledge in Singapore Able to work with minimum supervision A team player and takes initiative to assist other Team Members when required Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.