Intern Order Management & Fulfillment

Job description

**Ready to lead, disrupt and reinvent the sleep industry?** We are **Emma – The Sleep Company**. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe. Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. **Ready to awaken your best with us?** ### What You'll Do - Monitor and ensure the accurate creation, processing, and tracking of customer orders, while proactively identifying and resolving potential order fulfillment issues. - Coordinate effectively with cross-functional stakeholders, including Customer Service, Software Development, Production, Operations, and Country Teams, to support seamless order management processes. - Lead and contribute to initiatives that enhance order placement accuracy, operational efficiency, and end-to-end order visibility. - Support Order Fulfillment Managers in daily operations and ensure timely revenue recognition through diligent monitoring, reporting, and execution of order management activities. ### Who We're Looking For - **Graduating student or undergraduate college student** in Business Administration, Supply Chain, Engineering, or a related field, with a strategic mindset and strong commitment to delivering on promises. - Someone who has **12 or less academic units** in the current and upcoming semester. - Fast-moving and execution-focused, with the ability to connect operational processes, data insights, and business priorities to drive results. - Strong structured thinker who can prioritize effectively, create clarity from complexity, connect the dots across functions, and understand business impact. - Analytical and data-driven, comfortable working with numbers to identify issues, uncover insights, and support informed decision-making. - Excellent collaborator and communicator, able to work effectively with stakeholders across Customer Service, Production, Operations, Software Development, and Country Teams. - Proactive and detail-oriented, with a track record of anticipating potential order fulfillment issues and driving timely resolutions. - Demonstrates leadership potential, taking ownership of projects that improve order accuracy, tracking, and process efficiency. - Someone who can report onsite for atleast twice a week and can commit for atleast 6-months or more.