Intern Quality Assurance

Job description

**Ready to lead, disrupt and reinvent the sleep industry?** We are **Emma – The Sleep Company**. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe. Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. **Ready to awaken your best with us?** ### What You'll Do: Assist in end-to-end product claims processing, working with internal stakeholders to ensure data cleanliness and process efficiency Collaborate on quality projects and initiatives focused on process improvements to support operational excellence Document quality-related initiatives, processes, and workflows to help maintain our current knowledge base Respond to quality incidences raised by internal Emma stakeholders and external partners such as suppliers and warehouses Support product lifecycle management by analyzing quality data (claims, defects, supplier performance), and turning findings into decision-ready insights and reports for relevant stakeholders Work with Product and R&D teams on projects centered on increasing perceived quality amongst our consumer bases ### Who You Are: You are currently an undergraduate college student taking a university degree in Business Administration; Supply Chain; Logistics or a related subject You have around 18 academic unit or less in the current or upcoming semester You are detail-oriented and comfortable working with data You have strong analytical and problem-solving skills You are eager to learn about supply chain processes, project management, and process excellence You have basic knowledge of Excel/Google Sheets (experience with BI tools such as Power BI or Tableau is a plus, but not required) You have an independent and structured way of working You think customer and process oriented You are a team player who can communicate across different cultures You can report onsite at least twice a week, and can commit to at least 6 months internship period