Intern, Special Projects

Job description

Get to Know the Team The GrabMart & GrabMall team is the fastest-growing "Quick Commerce" arm of Grab. We are changing how people shop for groceries, essentials, and more by bringing their favorite local stores online. Our team is a mix of strategic thinkers and relentless executors. We're high-energy, collaborative, and we thrive on seeing a local shop grow their business through our platform. If you want to see how a tech giant scales a new vertical from the ground up, this is the place to be. Get to Know the Role As a GrabMart & GrabMall Intern, you will support the testing, rollout, and improvement of GrabMart & GrabMall products and features. You will work closely with the Senior Product Specialist and cross-functional stakeholders to conduct User Acceptance Testing (UAT), document product issues, coordinate feedback, and track follow-up actions. This is a hands-on opportunity to learn how digital products are tested, launched, and improved in a fast-paced technology and delivery business. Get to Know the Role As a GrabMart & GrabMall Intern, you will be at the heart of our commercial operations. You will be responsible for the end-to-end merchant journey: from identifying and onboarding exciting new partners to managing and optimizing the performance of our existing merchant base. This is a hands-on role where you will learn the fundamentals of sales, relationship management, and business operations in a leading tech environment. Day-to-Day Activities: New Partner Acquisition: Identify high-potential merchants (from local grocers to specialty retail), lead the outreach process, and present the GrabMart & GrabMall value proposition to bring them onto the platform. Merchant Account Management: Act as a point of contact for existing partners, helping them optimize their digital storefronts, improve operational health, and participate in growth-driving marketing campaigns. Onboarding Excellence: Support the end-to-end activation process, ensuring merchant catalogs are correctly set up and partners are fully trained to manage their orders effectively. Performance Tracking: Monitor merchant metrics to identify areas for improvement and provide actionable advice to help partners increase their sales on GrabMart & GrabMall. Market Insights: Conduct research on local retail trends and competitor movements to help the team refine our expansion and retention strategies. The Must Haves Current University Student: Pursuing a degree in Business, Marketing, Communications, or a related field. Strong Communication Skills: You are comfortable reaching out to new people, pitching ideas clearly, and building professional relationships. Proactive Attitude: You are a self-starter who is eager to take ownership of tasks and follow through until they are completed. Adaptable & Fast Learner: You thrive in fast-paced environments and can quickly master new tools, processes, and product features. Analytical Mindset: Comfortable using Google Sheets or Excel to track progress and interpret basic business data. Fluency in English: Essential for effective communication and negotiation with our diverse merchant partners. What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. About Grab & Our Workplace At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. We are a team of passionate individuals who are committed to solving the region's toughest challenges, and we do it with a 'get-it-done' spirit and a desire to outserve our communities.