Intern, Support Operations, Merchants

Job description

Get to Know the Team The Commercial team shapes and grows Grab's business in Singapore. We ensure close partnership with F&B, Enterprise Retail merchant accounts, and FMCG businesses. We develop plans and strategies to grow their sales and meet their needs across the different services in Grab, such as Ads, Pay, and Express. Get to Know the Role As a Commercial Operations Intern, you will help improve the processes and projects that support Grab's merchant-facing products and commercial operations. You will work with teams to turn business needs into practical solutions, use data to inform decisions, and gain hands-on experience in project delivery and process improvement. This full-time internship runs from January to May 2026, fully on-site. The Critical Tasks You Will Perform You will assist and lead small end-to-end operational projects with impact from problem definition and process mapping to rollout and post-launch monitoring. You will document, visualise, and refine operational workflows, merchant onboarding flows, and support processes. You will partner with Account Managers, Leads, and adjacent teams (Product, Payments, Support) to prepare operational readiness for new merchant-facing products, commercial policies, and payouts/commissions. You will analyse operational metrics using SQL and Excel to track initiative outcomes, identify bottlenecks, and propose data-driven recommendations for cost optimization and process improvement. You will build clear presentation decks to communicate project updates, business cases, and takeaways. What Essential Skills You Will Need Bachelor's degree in Business, or a related field Project management skills to lead concurrent projects independently Foundational data analysis skills with hands-on experience using Excel, SQL, or similar tools to extract meaningful insights Experienced managing a variety of stakeholders Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer our Interns: Comprehensive Medical Insurance: We got you covered with medical insurance plans. Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave. Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life. Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.