Internal Control Manager

Job description

About Paytm Europe Merchants deserve better from their payments provider: fairer pricing, faster settlement, easier tools, and support from a partner that understands their business. Paytm Europe Payments S.A., is being established in Luxembourg, backed by One97 Communications Limited, one of India's largest fintech groups, with the ambition of transforming how SMEs across Europe accept and manage payments. Following launch in Luxembourg, the business will expand into Germany, the Netherlands and other European markets. As a CSSF-regulated Payment Institution, Paytm Europe is committed to building a best-in-class governance, risk and compliance framework from inception. Role Purpose The Manager – Governance, Controls & Assurance is responsible for developing, maintaining and independently overseeing Paytm Europe’s governance framework, internal controls framework and Compliance Monitoring Programme. Working closely with the Chief Compliance Officer, the role provides independent challenge to the first line of defence, coordinates regulatory implementation and supports robust governance across the business, including outsourced activities. Key Responsibilities Governance & Controls Maintain the Governance Framework, governance calendar, governance registers and committee governance.Own and maintain the Internal Controls Framework and Control Library. Review control design and effectiveness and promote continuous improvement. Compliance Monitoring & Assurance Develop and execute the annual risk-based Compliance Monitoring Programme. Perform thematic reviews, walkthroughs, control testing and sampling. Prepare reports, present findings and track remediation through to closure. Outsourcing & Regulatory Oversight Provide second-line oversight of intra-group and third-party outsourcing arrangements. Coordinate regulatory change implementation and regulatory readiness. Support CSSF inspections, internal audit, external audit and independent reviews. Policy & Product Governance Maintain the enterprise Policy Framework and policy lifecycle. Support the New Product & Change Approval Framework (NPCAF).Maintain governance around issues, actions and remediation. Stakeholder Management Work closely with Risk, Operations, Technology, Product, Finance, Legal, Internal Audit and outsourced service providers while providing effective independent challenge. Ideal Background The ideal candidate will have experience building or operating governance, internal control and second-line assurance frameworks within a regulated financial institution, payment institution, fintech or professional services environment. Essential Experience 7–10 years' experience in financial services or professional services. Experience with governance frameworks, internal controls and compliance monitoring. Experience in payments, banking, electronic money or fintech. Knowledge of PSD2, AML/CFT, DORA, outsourcing and operational resilience. Excellent analytical, report writing and stakeholder management skills. Highly Desirable Experience coordinating regulatory implementation programmes. Big Four Risk Advisory or Internal Audit experience. Knowledge of COSO and the Three Lines Model. Experience working with the Luxembourg regulatory environment. Personal Attributes A proactive, organised and independent professional who enjoys building governance frameworks, challenging constructively and translating regulatory requirements into practical business solutions. Measures of Success (First 12 Months)Establish a robust Governance and Internal Controls Framework. Deliver the annual Compliance Monitoring Programme. Embed the Policy Framework across the organisation. Support successful regulatory inspections and audits. Strengthen governance over outsourced activities. Build trusted relationships across the business while maintaining effective independent challenge. Why This Role Matters This role is central to establishing Paytm Europe as a well-governed, resilient and trusted payment institution. Working directly with senior management, you will influence governance, regulatory compliance and operational resilience while helping build one of Europe's newest regulated payments businesses. About Paytm EuropeMerchants deserve better from their payments provider: fairer pricing, faster settlement, easier tools, and support from a partner that understands their business. Paytm Europe Payments S.A., is being established in Luxembourg, backed by One97 Communications Limited, one of India's largest fintech groups, with the ambition of transforming how SMEs across Europe accept and manage payments. Following launch in Luxembourg, the business will expand into Germany, the Netherlands and other European markets. As a CSSF-regulated Payment Institution, Paytm Europe is committed to building a best-in-class governance, risk and compliance framework from inception.Role Purpose The Manager – Governance, Controls & Assurance is responsible for developing, maintaining and independently overseeing Paytm Europe’s governance framework, internal controls framework and Compliance Monitoring Programme. Working closely with the Chief Compliance Officer, the role provides independent challenge to the first line of defence, coordinates regulatory implementation and supports robust governance across the business, including outsourced activities.Key ResponsibilitiesGovernance & ControlsMaintain the Governance Framework, governance calendar, governance registers and committee governance.Own and maintain the Internal Controls Framework and Control Library.Review control design and effectiveness and promote continuous improvement.Compliance Monitoring & AssuranceDevelop and execute the annual risk-based Compliance Monitoring Programme. Perform thematic reviews, walkthroughs, control testing and sampling. Prepare reports, present findings and track remediation through to closure.Outsourcing & Regulatory Oversight Provide second-line oversight of intra-group and third-party outsourcing arrangements. Coordinate regulatory change implementation and regulatory readiness. Support CSSF inspections, internal audit, external audit and independent reviews.Policy & Product Governance Maintain the enterprise Policy Framework and policy lifecycle. Support the New Product & Change Approval Framework (NPCAF).Maintain governance around issues, actions and remediation.Stakeholder Management Work closely with Risk, Operations, Technology, Product, Finance, Legal, Internal Audit and outsourced service providers while providing effective independent challenge.Ideal Background The ideal candidate will have experience building or operating governance, internal control and second-line assurance frameworks within a regulated financial institution, payment institution, fintech or professional services environment. Essential Experience7–10 years' experience in financial services or professional services. Experience with governance frameworks, internal controls and compliance monitoring.Experience in payments, banking, electronic money or fintech.Knowledge of PSD2, AML/CFT, DORA, outsourcing and operational resilience.Excellent analytical, report writing and stakeholder management skills.Highly DesirableExperience coordinating regulatory implementation programmes.Big Four Risk Advisory or Internal Audit experience.Knowledge of COSO and the Three Lines Model.Experience working with the Luxembourg regulatory environment.Personal AttributesA proactive, organised and independent professional who enjoys building governance frameworks, challenging constructively and translating regulatory requirements into practical business solutions.Measures of Success (First 12 Months)Establish a robust Governance and Internal Controls Framework.Deliver the annual Compliance Monitoring Programme.Embed the Policy Framework across the organisation.Support successful regulatory inspections and audits.Strengthen governance over outsourced activities.Build trusted relationships across the business while maintaining effective independent challenge.Why This Role MattersThis role is central to establishing Paytm Europe as a well-governed, resilient and trusted payment institution. Working directly with senior management, you will influence governance, regulatory compliance and operational resilience while helping build one of Europe's newest regulated payments businesses.