Internal Investigations & Compliance - Senior Manager

Job description

Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Senior Manager Job Description & Summary The Opportunity As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: - Encouraging everyone to have a voice and invite opinion from all, including quieter members of the team. - Dealing effectively with ambiguous and unstructured problems and situations. - Initiating open and candid coaching conversations at all levels. - Moving easily between big picture thinking and managing relevant detail. - Anticipating stakeholder needs, and developing and discussing potential solutions, even before the stakeholder realizes they are required. - Contributing technical knowledge in the area of specialism. - Contributing to an environment where people and technology thrive together to accomplish more than they could apart. - Navigating the complexities of cross-border and/or diverse teams and engagements. - Initiating and leading open conversations with teams, clients and stakeholders to build trust. - Upholding the firm's code of ethics and business conduct. Responsibilities - Receiving and investigating reported concerns of possible misconduct; serving as a confidential and non-retaliatory resource for all partners and employees who have questions or concerns - Conducting timely, effective and independent investigations; developing investigation plans; conducting interviews of reporters, witnesses and subjects of concerns; collecting all relevant evidence; making and reporting on investigation findings; document all investigative steps in the firm’s ethics case management system and an Executive Summary; and when claims are substantiated, facilitate and lead the discipline committee process; and confirming all is consistent with the established robust internal investigations processes and best practice. - Collaborating with key stakeholders across the firm including the People team, Risk Management, Information Security and the Office of General Counsel (OGC). - Conducting root cause analyses, identifying potential areas of compliance vulnerability and risk, as well as control gaps, and develop / implement corrective action plans for resolution, developing and improving policies and processes; and provide general guidance on how to avoid or deal with similar situations in the future. - Supporting functional leaders as needed from an ethics or compliance perspective, including colleagues in the People team, Risk Management and OGC, and transition to them matters more appropriate for their handling given their subject matter speciality. - Drafting and delivering ethics and compliance training and communications with subject matter specialists in Learning & Development and our communications functions through an established firm-wide schedule and cadence, as well as ad hoc when needed. - Preparing trend analyses, analyzing ethics and compliance data and preparing reports for management. - Understanding the importance of responsible Information Management, including Information Security and Data Protection - Ensuring correct Information Security Management practices What You Must Have - At least a Bachelor of Laws (LL.B.) degree from an accredited law school/university - At least 7 years of experience - Oral and written proficiency in English required What Sets You Apart - Possessing audit or investigation skills, preferably involving complaints of law, regulation and integrity violations, including harassment, discrimination, retaliation, time, expense, gifts and entertainment fraud, conflicts of interest, and breach of privacy/confidentiality - Leveraging strong written and verbal communication skills, including receiving and investigating complaints; conducting challenging, sensitive and confidential conversations; providing policy guidance; supporting policy maintenance and development; delivering ethics communications and training; and conducting trend analyses - Conducting root cause analyses including change agility, especially the abilities to analyze data and report on trends and continuously improve processes to align with regulatory and business changes - Operating with a high degree of independence and accountability in the receipt, triage and investigation of complaints, while guiding, coaching and collaborating with internal leaders, staff, clients and vendors - Organizing and prioritizing responsibilities in order to manage multiple projects concurrently - Collaborating with stakeholder functions in an internal investigations process, including HR, Legal, Internal Audit, IT, Security, Finance, and Procurement, seeking diverse views to encourage improvement and innovation - Serving as a subject matter specialist in the development, interpretation, and maintenance of policies and practices through everyday business consultations and/or collaborations with key internal E&C stakeholders - Performing work and collaborating in multi-cultural, multi-lingual, diverse and inclusive environments - Communicating effectively--verbally and in writing—with local leadership, partners and staff, peer co-workers, subject matter specialists, emphasizing the development of clear, concise, well-written documents and presentations - Leading, coordinating, implementing follow-up, and documenting assigned activities thoroughly and in a timely manner - Developing management reporting, including ad hoc reports in response to the needs of the business, local leadership, and PwC US E&C leadership - Handling conflicts with professionalism and respect while working under pressure - Managing ethics, code-of-conduct, compliance and related topics, policies and processes from an Ethics & Compliance or related perspective (e.g., audit, legal, forensic investigations, HR, IT, finance, security or procurement) All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital status; or any other status protected by law. PwC is proud to be an inclusive organization and an equal opportunity employer. Travel Requirements Not Specified Job Posting End Date