Internal sales China

Job description

Job Description 职位描述 Position Name: Internal sales China 岗位名称：中国区内部销售 Department: Sales Department 所属部门：销售部 Report to: Internal Sales Coordinator APAC 汇报对象：亚太区内部销售主管 Education and Experience Requirements 教育和经验要求 Bachelor’s degree or above, no specific major required, but Economics or Trading, Marketing or related fields is preferred. 大学本科及以上学历，专业不限，经济贸易类、市场营销类或相关专业优先考虑。 At least 3-5 years working experience 3-5年以上工作经验 3 years+ support Sales Team business activities experience with plant team communication, who have customer reception and system operation experience is preferred (e.g. D365, CRM, BI or Power BI). 3年以上制造业销售支持经验，商务接待和系统操作经验优先考虑（如D365、CRM、BI、POWER BI）。 Skills Requirements 技能要求 Basic awareness and knowledge of cost control and sales & marketing. 具备基本的成本管控意识、市场营销与销售相关专业知识。 Familiar with Microsoft Office-- Excel for sales data processing, proficient in tools such as data pivot, common formulas and conditional formatting; PPT for visualizing sales data presentation adapted to different reporting scenarios (such as decision-making, team meetings, and customer connection). 熟练使用办公软件：使用Excel进行销售数据处理，精通数据透视、常用公式及条件格式等工具；使用PPT进行销售数据可视化呈现，适配不同场景（如管理层决策、团队会议、客户对接）。 Ability of sales data analysis, be capable of establishing or participating in the establishment of a sales data indicator system based on business needs and provide analysis reports. 具备销售数据分析能力，能根据业务需求搭建或参与搭建销售数据指标体系，提供分析报告。 Familiar with basic business language, etiquette and cooperation terms; able to independently draft business letters, notices, review agreements and contracts; assist sales in customer reception, negotiation and visits. 熟悉基本商务用语、商务礼仪及合作条款，可独立撰写商务函件、通知，审核协议与合同；协助销售进行客户接待、谈判及拜访。 CET-6 or above; fluent in English reading and writing, with good listening and speaking. 英语六级及以上，英文读写流利，听说能力良好。 Excellent interpersonal and communication skills; able to cooperate smoothly with cross-functional teams and maintain good working relationships. 具备优秀的人际沟通能力，可与跨部门顺畅协作，与同事保持良好工作关系。 Team player with critical thinking and independent problem-solving abilities; able to support supervisors and the sales team effectively. 具备良好的团队合作精神、独立思考与问题解决能力，能有效支持上级及销售团队工作。 Detail-oriented, able to handle multiple tasks simultaneously, work efficiently and flexibly under pressure. 工作细致严谨，可同时处理多项任务，高效、灵活地开展工作。 Hard-working, responsible, with strong execution and service-oriented mindset. 工作勤奋负责，积极主动，执行力强，具备良好的服务意识。 Res ponsibilities 工作职责 There are 4 key parts, main contents as follows: 1. Value Creation & Business Support 业务价值创造与支持 Qualify new leads and acquire customer information via cold calls and industry activity, before input in CRM and confirm sales. 通过陌生电话、行业活动甄别新线索，获取客户信息，确认销售归属，维护CRM。 Analyze sleeping/slow-moving customers, follow up to expand business opportunities. 分析沉睡 / 低效客户，跟进销售激活计划，拓展业务机会。 Test sample follow up and status update 跟进或协助跟进测试样品的客户反馈与进展，汇总状态更新。 Strategic products recommendation/promotion in-house (Upsell) 推广战略产品，执行增销计划。 New & phased out Products / customer policy notification/introduction 宣导新品上市、产品退市及客户相关政策。 Review CRM activities and track project pipeline. 复盘 CRM 执行情况，跟踪项目商机进度。 Provide sales & Products demand forecast 提供销售及产品需求预测 2. Business Copilot and Sales support 销售业务协同与合规性管理 Support CN Sales head & Line manager to deliver internal tasks of sales activities and business analysis for CN 协助中国区Sales Head和直线经理统筹中国区客户和销售团队，完成对内部工作、业务分析与日常运营。 Sales activities follow up / in-house support (e.g. Meeting organization, Documents, Sample, quotation etc.) 协助销售活动，发送产品资料、组织会议、跟进样品、报价等事宜。 Track the completion of sales indicators, provide sales data analysis and report, and analyse the reasons for the differences 跟踪指标完成情况，开展销售数据分析并提供报告，分析差异与原因 Pricing check & management & approval monitoring 价格查询、管理及审批合规性监控。 PCR & Special ACR process tracking & Customization support 产品定制跟进和流程支持 Support salesperson in-house administration works (e.g. Company chop, internal customer reception) 为销售团队提供内部行政支持（如盖章、内部客户接待等）。 Review risk points of commercial documentation, negotiate with customers to update together with sales– Business agreement Terms & Condition, New PO 审核商务文件（如PO、协议）并确认风险点，协助销售与客户协商合规性处理 Sales compliance monitoring, advising and (SOP) Process optimization 监控业务合规性，提出改进建议并优化标准流程。 3 、 Customer relationship management and Daily Support 客户关系管理与支持 Pre-Sales & In-Sales: handle customer special requirements timely, process simply technical & commercial advisory 及时响应和处理售前售中的商务咨询和基础技术问题以及特殊需求 After-sales: Process and handle customer complaints timely, then assist sales to reassure customers, drive and follow appropriate solutions. 及时传递和处理客户投诉，配合销售经理安抚客户，跟进解决过程及方案。 Proactively collect key customers’ feedback, understand in detail purchasing & supply chain requirements (general and special requirements, order frequency, payment & delivery schedule, maintaining stock for frequent orders products) 主动收集重要客户需求与反馈，详细了解客户供应链需求（一般或特殊要求、下单频次，付款习惯，发货计划，主要产品的预测或库存状况等）。 Build customers profile database and time to time update customer status 建立并实时更新客户档案数据库 Continuously improve customer satisfaction by supporting, developing and optimizing process/activities to achieve excellent customer service. 持续分析、优化流程或活动，以优质的客户服务不断提升客户满意度。 Enhance customer engagement and maintain strong relationships. 深化客户互动，维护紧密的合作关系。 4 、 Team Collaboration 团队协作与跨部门协同 Establish good reporting and information synchronization with line manager, especially special cases. 与直属经理建立良好地上下级汇报关系，重点事项及时确认与信息同步。 Supporting or back up team members when required, complete other tasks assigned by line manager, to ensure the completion of teamwork. 必要时支持或BACK UP团队工作，完成直属领导分配的其他工作，确保团队工作完成度。 Act as a communication bridge between external sales and internal teams. 担任外部销售与内部职能部门的沟通桥梁。 Drive cross-departmental solutions for customer complaints and different requirements. 推动跨部门解决客户投诉与各种需求。 Drive cross-departmental resources to organize customer activities (e.g. visit/audit) together with the sales team. 协调内部资源，协助销售团队组织客户活动（如客户拜访及审核）。 Collaborate cross-functionally to improve lead times and handle urgent demands. 跨部门协调优化交期，响应紧急需求 Implement process improvements and new working methods. 落地流程改进与新工作方法。