International Branch Operations Quality Manager (m/f/d)

Job description

Company Description Job Description At SIXT, quality isn't a checkbox — it's a promise. As International Branch Operations Quality Manager (m/f/d), you'll be at the heart of our Global Quality Management team, driving initiatives that elevate service standards, strengthen our premium brand, and create exceptional experiences for customers across the globe. Working hand in hand with our country organizations, you'll turn insights into impact — identifying opportunities, implementing new processes, and making a real difference across markets. Ready to shape quality on an international scale? Join Team Orange at our Headquarters in Pullach near Munich. YOUR ROLE AT SIXT As part of the Global Quality Management team, you take ownership of projects and initiatives designed to increase customer satisfaction across our international markets You conduct on-site audits at our largest SIXT branches worldwide — ensuring premium brand standards, outstanding customer service, and consistent process adherence You lead global projects with a focus on Customer Experience, collaborating closely with country organizations and/or franchise partners You drive the continuous development of our quality tools and define new processes and SOPs to elevate our service standards You proactively identify opportunities to enhance service quality in our branches and turn them into concrete, measurable improvements YOUR SKILLS MATTER Education  You hold a degree with a focus on business, economics, or a related field — giving you the academic foundation to think strategically about quality and customer experience Experience  You already have professional experience in quality management, customer experience, or branch operations, gained in the service or mobility industry Hands-on Mentality You enjoy working directly with branch managers and teams on the ground, turning improvement ideas into tangible operational results Analytical Mindset You work independently, prioritize effectively, and bring a structured, process-oriented approach to everything you do Communication & Teamwork  You are a confident communicator who thrives in cross-functional teams and knows how to consistently motivate yourself and stakeholders across different cultures and hierarchies Tools & Languages You are proficient in MS Office and communicate fluently in English — German is a plus WHAT WE OFFER Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve Mobility Boost You will receive a monthly allowance from us as a contribution to your individual mobility Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children Qualifications Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!