International Field Service Representative Silvus - UAE

Job description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Silvus Technologies, a Motorola Solutions company, is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons. Silvus StreamCaster™ radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense to International, Federal, State, and Local Law Enforcement agencies, all the way to the Superbowl, Grammys, and industry-leading drone, robot, and unmanned systems manufacturers. Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”? Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals. If you are looking for a challenging experience, you owe it to yourself to learn how Silvus can be the next chapter of your career. Job Description We are seeking an International Field Service Representative (IFSR) to work closely with the international Silvus team to provide our customers with tailored solutions to meet their needs. This role participates in technical demonstrations, support, and sales of the Silvus family of advanced multi- antenna MIMO radio and mesh networking solutions. This position plays a key role in influencing product development. This position reports to the Senior Sales Engineer and is a 100% remote role. Candidates must be based in the UAE to be eligible for remote work. The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion. ROLE AND RESPONSIBILITIES: Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc. Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies. Prepare and conduct product demonstrations for customer visits and equipment evaluations. Visit customer sites to provide technical support and deliver training. Troubleshoot failures and abnormal situations in the field. Collect and analyze field failures and abnormalities and provide feedback to the development team. Help the Design Engineers reproduce and troubleshoot problems. Travel up to 75% of the time and work on-site at the customer's location. Basic Requirements Completion of secondary education (such as GCSEs or an equivalent national qualification; High School Diploma or GED) is required. Experience as a Field Service Representative or equivalent. Experience in supporting the Ministry of Defense tactical communications with a focus on data networks and radios. Proficiency with TCP/IP protocol and networking. Basic proficiency in English (reading and writing) is required. Excellent organizational skills and attention to detail. Must be based in UAE. Willingness to travel to potential conflict areas in support of radios. All employment is contingent upon the successful clearance of a background check. PREFERRED KNOWLEDGE, SKILLS AND ABILITIES: Proficiency with radio frequency instruments such as signal generators and spectrum analyzers. Experience with operating and testing IP radios/modems is a huge plus. Knowledge of wireless communication systems, radio frequency signal propagation, and digital communication technologies. Proficiency with programming languages such as C/C++. Familiarity with Linux. Preferred Military background. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Trade shows. Outdoor environment for demonstrations. Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field. Lift equipment up to 50 lbs. for the set-up of demonstrations and testing. Travel Requirements 50-75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Company Motorola Solutions UK Limited-DDA EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.