International Finnish-Speaking Customer Support Specialist

Job description

Workster is looking for talented Finnish speakers to join a dynamic international team in Lisbon. This is an exciting opportunity to build an international career while supporting customers for a well-known global brand in a modern and multicultural environment. You’ll work in a professional and supportive setting, with the opportunity to transition into a hybrid working model after the onboarding period. You will initially work fully on-site for the first 3 months to get to know the team and the working environment, before moving to a hybrid setup. Your Role Provide customer support in Finnish via phone, email, and chat Assist customers with product-related questions, orders, and general inquiries Deliver professional and solution-oriented support while ensuring high customer satisfaction Handle customer complaints and provide appropriate solutions within set deadlines Collaborate with colleagues and internal departments to resolve ongoing cases Maintain and update internal systems and customer records Ensure clear and professional communication at all times Your Qualifications Native or fluent Finnish (C1-C2 level) Good command of English Previous experience in customer service is a plus Strong communication and interpersonal skills Customer-oriented mindset with problem-solving abilities Comfortable working in a fast-paced environment Good computer skills and ability to multitask Team player with a proactive attitude The Offer Monday to Friday schedule between 08:00 and 18:00 — enjoy your weekends free Hybrid working model after the initial 3-month onboarding period Competitive salary package and additional benefits Paid training and structured onboarding Modern office environment in Lisbon International and multicultural team Career development and growth opportunities Full support from Workster throughout the recruitment process