International Key Accounts Coordinator

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The International Key Accounts Coordinator plays a central role within the Commercial Department, ensuring the seamless execution of all operational processes related to International Key Account Management. The position supports the International Key Accounts team by managing client requests, maintaining high-quality service standards, and contributing to the overall strength of the commercial relationship in a 360° approach. The role works closely with International Key Account Executives and the Head of International Key Accounts to deliver exceptional client experience and ensure operational excellence. Key Responsibilities: Client Support & Relationship Management Respond promptly and professionally to all incoming calls and email requests. Support holistically the International Key Accounts Executive Manage and follow up on client requests end-to-end, ensuring timely and accurate resolution. Build and maintain strong, professional relationships with key client contacts. Handle and resolve client complaints efficiently while ensuring a positive customer experience. Promote, support, and train clients via our corporate digital tools. Coordinate with internal departments to ensure the smooth handling of client needs and issues. Assist with the preparation and coordination of client meetings and events. Log all client interactions in the CRM system, ensuring data accuracy and completeness. Identify areas requiring escalation and ensure critical matters are addressed appropriately. Operational Excellence Prepare and send client proposals/RFPs within agreed timelines. Ensure accurate and timely order entry in our internal systems. Support the preparation and submission of annual client credit lines. Maintain up-to-date sales and customer data in all relevant information systems. File and organize all client-related documentation in line with company standards. Adhere to company policies, communication guidelines, and brand standards. Monitoring & Reporting Meet all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Support the generation and delivery of reports to clients with accuracy and within deadline. Qualifications & Skills: Previous experience in customer support, preferably in a B2B environment. Strong customer service and communication skills across phone and email channels. Fast and accurate typing skills. Strong numerical ability and basic financial literacy. Proficiency with CRM tools and related business applications. Familiarity with administrative and support processes. Strong IT literacy across MS Office and digital platforms. High emotional intelligence (EQ). Good command of written and spoken English. Excellent verbal and written communication skills. Strong interpersonal skills with the ability to build trust and maintain long-term client relationships. Strong active listening abilities. Solid organizational skills, including data management and document handling. Ability to negotiate and influence when needed. Empathy and the ability to understand different perspectives. Capability to remain calm and effective under pressure or in stressful situations. Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. *ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.