International Operations Agent – Entry Level

Job description

International Operations Agent – Entry Level Position Summary We are seeking a motivated, detail-oriented individual to join our team as an Entry-Level International Operations Agent. No previous freight-forwarding or logistics experience is required; comprehensive on-the-job training will be provided. This position supports the coordination of international air and ocean shipments while maintaining communication with customers, carriers, overseas agents, customs brokers, and internal departments. The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and eager to build a career in international logistics. Key Responsibilities Assist with the coordination of international air and ocean import and export shipments. Communicate shipment instructions and status updates to customers, carriers, overseas agents, and service providers. Request and review freight rates, schedules, space availability, and routing options. Assist with booking cargo with airlines, steamship lines, trucking companies, and other transportation providers. Prepare, review, and organize shipping documentation, including: Commercial invoices Packing lists Bills of lading Air waybills Arrival notices Delivery orders Export documentation Enter and maintain accurate shipment information in the Transportation Management System (TMS). Track shipments from origin through final delivery and provide timely updates. Monitor important deadlines, including document cutoffs, cargo cutoffs, vessel departures, arrivals, free time, and delivery appointments. Coordinate with customs brokers to support timely customs clearance. Verify shipment details such as addresses, piece counts, weights, dimensions, and transportation instructions. Assist with resolving shipment delays, documentation discrepancies, and other operational issues. Obtain and organize backup documentation for vendor invoices and customer billing. Follow company procedures and applicable security and regulatory requirements. Maintain organized electronic shipment files. Escalate urgent matters, shipment delays, or compliance concerns to management. Provide professional and courteous customer service. Perform other duties and special projects as assigned. Understand and execute the specific job requirements and responsibilities associated with the role Minimum Qualifications High school diploma or equivalent required. No previous logistics or freight-forwarding experience required. Basic knowledge of Microsoft Outlook, Word, and Excel. Strong written and verbal communication skills. Good organizational and time-management abilities. Strong attention to detail and accuracy. Ability to manage multiple assignments and changing priorities. Willingness to learn international shipping terminology, documentation, and regulations. Ability to work independently and as part of a team. Dependable attendance and professional conduct. Comfortable communicating by telephone and email with customers and service providers. Preferred Qualifications The following qualifications are helpful but not required: Associate degree or some college coursework. Customer service, administrative, data-entry, transportation, or warehouse experience. Bilingual English and Spanish communication skills. Experience working with Microsoft Excel or business-management software. Knowledge and Skills to Be Developed Training will be provided in the following areas: International air and ocean freight forwarding Import and export shipment processes Air waybills and ocean bills of lading Incoterms and international shipping terminology Customs-clearance coordination Shipment tracking and tracing Transportation Management System procedures Customer service and professional communication Cargo security and regulatory compliance Dangerous-goods awareness and escalation procedures CTPAT and company security requirements Work Environment Primarily an office-based position. Regular use of a computer, telephone, email, and transportation-management systems. May require occasional visits to the warehouse or cargo-handling areas. Must be able to work effectively under time-sensitive conditions. Occasional overtime may be required based on shipment activity and customer needs. Performance Expectations The successful candidate will be expected to: Complete assigned training and demonstrate continued progress. Maintain accurate and complete shipment records. Communicate shipment updates promptly and professionally. Follow established operating procedures and escalation requirements. Meet operational deadlines and respond appropriately to urgent matters. Protect confidential customer, shipment, and company information. Contribute to a positive, collaborative, and service-focused work environment. Career Growth Opportunities This position provides an opportunity to develop a career in international logistics. With successful training and demonstrated performance, potential advancement opportunities may include: International Operations Agent Import or Export Specialist Airfreight or Ocean Freight Coordinator International Customer Service Representative Pricing or Procurement Specialist Senior International Operations Agent International Operations Supervisor Compensation & Benefits (After 90-day probationary period) $12.00/hour to start, with possible increase to $13.00/hour following a 90-day performance review Health & Ancillary Insurance Paid Time Off & 6 Paid Holidays 401K About IGL Logistics Inc. IGL Logistics is a full-service freight, warehousing, and supply-chain provider. We are known for moving goods for businesses across domestic and international markets. We built our reputation on getting the fundamentals right: shipments that arrive on time, communication that's actually clear, and a team customers can count on to follow through. In an industry that often feels transactional, we operate differently — logistics built around you. Our work goes beyond moving freight. Every shipment is a commitment, and we treat it that way. Our customers rely on us to catch problems before they become disruptions, keep their operations on schedule, and act as a true extension of their team rather than just another vendor on a spreadsheet. That standard starts with our people. We invest in training because we'd rather build great operators from the ground up than assume experience — this role is a real entry point into a career in international logistics, not just a job. We hire people who take ownership, demonstrate a solutions driven mind-set, communicate clearly, and do things the right way even when no one's watching. Four things define how we work: we do the right thing, we make it clear and simple, we're genuine with the people we work with, and we execute with precision. That's what logistics built around you looks like from the inside too — come build it with us.