Internship - Front Desk

Job description

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will be responsible for activities to support the daily operation in Front Office - Front Desk. That placement will start in August 2026 for a minimum of 6 months. Secure a placement with a luxurious Five-Star hotel located in Hong Kong The Peninsula Hong Kong espouses luxury service, dedication to our customers, and commitment to our employees Learn and grow within a strong hospitality company focused on quality with our dedicated internship program Key Accountabilities: Assist in the check-in and check-out process for guests, ensuring a seamless and efficient experience. Support the front desk team with guest inquiries, requests, and complaints, resolving issues promptly and professionally. Gain hands-on experience in room allocation, ensuring accuracy and compliance with guest preferences and reservation details. Learn about hotel systems and software, such as property management systems (PMS), to support front desk operations and guest service processes. Assist in conducting room inspections to identify maintenance issues, safety hazards, and opportunities for improvement. Collaborate with other departments, such as concierge and guest services, to ensure guest needs are met and operational efficiency is maintained. Take part in special projects and initiatives related to rooms division operations, such as guest satisfaction surveys, or sustainability programs. General Requirements: The Peninsula Hong Kong is open to international applicants for the internship opportunities Fluent in both spoken and written English; proficiency in Cantonese is an advantage Pleasant, courteous, and fun personality Passionate about luxury hospitality and guest service Benefits: Training allowance of HK$7,000 per month, 5-day work week, Annual leaves, Medical allowance, Duty meals, F&B discount, Uniform provision, Gym facilities access Please be informed that the screening of the applications will start on 17th September. We are delighted to receive your CV and will liaise with suitable candidates directly. About The Peninsula Hong Kong The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.