Internship - Guest Relations

Job description

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will be responsible for activities to support the daily operation in Front Office - Guest Relations. That placement will start in August 2026 for a minimum of 6 months. Secure a placement with a luxurious Five-Star hotel located in Hong Kong The Peninsula Hong Kong espouses luxury service, dedication to our customers, and commitment to our employees Learn and grow within a strong hospitality company focused on quality with our dedicated internship program Key Accountabilities: Verify and complete the applicable VIP check-in checklist. Welcome guests upon arrival and provide information about the hotel and surrounding area. Analyze the VIP list daily with the Guest Relations Manager and carry out assigned tasks to ensure the best possible stay for selected arrivals. Ensure that all arrangements made prior to a VIP guest's arrival are respected and communicated to other operational departments. Work with other departments such as the front office, housekeeping, food and beverage, and maintenance departments to fulfil guest requests. Provide information to the guests about hotel facilities, services, and local attractions. Monitor guest satisfaction and gather feedback to improve services. Collect and protect customer data. Follow up with guests to ensure their satisfaction after their stay. General Requirements: The Peninsula Hong Kong is open to international applicants for the internship opportunities Fluent in both spoken and written English; proficiency in Cantonese is an advantage Pleasant, courteous, and fun personality Passionate about luxury hospitality and guest service Benefits: Training allowance of HK$7,000 per month, 5-day work week, Annual leaves, Medical allowance, Duty meals, F&B discount, Uniform provision, Gym facilities access Please be informed that the screening of the applications will start on 17th September. We are delighted to receive your CV and will liaise with suitable candidates directly. About The Peninsula Hong Kong The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.